Office Administrator

2 months ago


Carmel, United States AlphaGraphics - US605 Full time
Job DescriptionJob DescriptionBENEFITS/PERKS:
  • Career path development
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

AlphaGraphics Carmel is actively seeking an Office Administrator / Receptionist to join us full-time.

More than anything, were looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

The Office Administrator / Receptionist is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet-referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.

While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.

Your primary duties will include answering customer phone calls/emails and managing sales transactions.

WHAT WE EXPECT OF YOU:

Specific responsibilities include:
  • Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service.
  • Identifies the customer and his/her project through a few questions:
    • What project are you working on today?
    • Do you have an account with us?
  • Follows up on estimates and orders.
  • Handles cash, check, or credit card transactions and deposits at front counter.
  • Notifies customers when order is completed.
  • Handles customer complaints, forwards to management when appropriate.
  • Maintains front counter cleanliness, preparedness checklist.
  • Maintains front counter filing systems.
  • Logs new customer contacts for future follow up.
  • Takes complete messages for team members.
  • Refers customers to inside sales rep when appropriate.
  • Interact with clients in person, over the phone, via email, messaging, etc.
  • Understand AlphaGraphics products, services, capabilities, & pricing.



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