Guest Service Representative
4 weeks ago
Boys & Girls Club- Part-Time Guest Services Representative
Are you someone who likes to provide essential service for a positive experience? Do you like to ensure that everyone receives accurate information and prompt service?
Are you someone that likes to display exceptional customer service by greeting and welcoming all members, volunteers and guests? Then you are in luck
The Boys & Girls Club of Kenosha is looking for a Guest Service Representative to join their team You will help to ensure that all needs are met swiftly and that their overall experience is seamless.
Sound interesting? Send your resume, you won't regret it
Want more info?
In this position you will be responsible for the following:
- Greet all visitors, guests and volunteers and guide them to the appropriate area in the building.
- Answer the Club phone following BGCK Protocols
- Ability to effectively use and work in the member tracking system.
- Administer and manage cash handling responsibilities.
- Collect and record all program and membership fees.
- Responsible for checking on-line registration and migrating into member tracking system.
- Handle guest requests and concerns promptly and with courtesy.
- Maintain efficient and effective flow of information with guests and all internal departments especially athletics and finance departments.
- Maintain an orderly and clean area.
- Enter information form sports registration and membership forms into member tracking system.
As a guest service representative, you will be responsible for ensuring a team-based work environment by communicating effectively and positively with supervisors, co-workers and volunteers. You will be the cornerstone of guest relations, playing a vital role in creating a welcoming atmosphere, addressing diverse guest needs, and ensuring a smooth and memorable experience for all visitors.
What it takes to succeed:
You will need a high school diploma or GED. Having the ability to work well under pressure and customer service experience is required. Prior experience with guest service and time management skills. Being computer savvy and having the ability and understanding in Microsoft products, such as Microsoft word, and Excel.
Still interested? Apply now We look forward to hearing from you. EOE
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