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Tenant Services Technician

1 month ago

Santa Clara, United States Insidesource Full time
Job DescriptionJob DescriptionInsidesource DEI Statement 
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential."  We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.  

Job Summary
The Tenant Services Technician is a contributing team member in providing high quality, cost effective installation solutions that increase customer satisfaction, as well as create repeat business and overall profitability. The Technician provides timely response to clients’ requests for day to day coordination of small to mid-size moves, reconfigurations and repair/maintenance of client’s furniture.

This role will follow a 9am - 5:30pm schedule after training.Essential Duties and Responsibilities:
  • New Hire Setups on a weekly basis. Includes: taking equipment to destination, install / set-up of equipment at desk, connecting equipment, powering on to verify everything is in working order; resetting furniture to standards.
  • Remove desk set-ups for onboarding / termination on a weekly basis. Includes: disconnecting equipment, placing in tote, and delivering tote to IT department.
  • Provide “Day 2” services in support of client requests.
  • Implement daily work requests/tickets, employee onboarding, moves, clean-outs, and ergo products.
  • Pick up Attic Stock from Attic Warehouses and deliver to client locations.
  • Adhere to client security protocol requirements.
  • Follow up with requestor after completion of requested work; update and close tickets.
  • Utilize Supplier’s trucks or service vans in the performance of the Services (as needed).
  • Ability to lift and / or move up to 50 pounds on a regular basis.
Skills, Knowledge, Experience Required
  • Proven leadership skills and the ability to take on initiatives with minimal oversight.
  • Proven ability to improve customer experience and build brand loyalty.
  • Adept in managing multiple projects simultaneously in a fast-paced work environment.
  • Excellent and effective at oral and written communication.
  • Ability to see the big picture and integrate into day-to-day tasks and activities.
  • Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments.
  • Strong organizational, administrative skills.
  • Demonstrate commitment to professionalism, integrity and sound judgement in business transactions to provide the highest level of customer satisfaction.
  • Must have strong work ethics.
  • Experience in MS Office Suite (Outlook, Excel, Word, etc.).
  • Valid driver’s license. Must be able to pass a Motor Vehicle Record check. 
  • Comfortable driving 16’ and 24’ vehicles.
  • High School diploma/GED required. 
  • Proven mechanical aptitude and equipment handling
  • Commercial moving experience a plus

Pay Range: $22 - 30 / hour
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.

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