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Service Dispatcher

3 months ago

Anchorage, United States Diamond Heating & AirTemp Alaska Full time
Job DescriptionJob Description

Service Dispatcher

Diamond Heating & Air Temp Alaska has been proudly serving the residents and businesses of Anchorage since 1996. We understand that working with motivated, team-oriented individuals and leaders makes all the difference. We treat every employee with respect and offer a culture emphasizing quality of life and collaboration. This outlook ensures that our clients receive the best quality of service because our professionals love what they do. If you are ready to take the next step in your career and thrive with a company that will help you succeed, apply today for more information

Pay: Depending on experience

Why Choose Diamond Heating & Air Temp Alaska?

  • Unmatched company culture
  • Industry-leading pay rates
  • Comprehensive benefits package which can add $8-10/hr on top of your hourly rate
    • Paid time off
    • 401(k) with Company Match
    • Health & Dental Insurance
    • Company-paid life insurance
  • Growth and advancement opportunities
  • Birthday cupcakes
  • Company BBQs, friendly contests, and fun events
  • Emotional support dogs on-site

Hours: 8:00 am to 5:00 pm, Monday through Friday, some overtime as needed

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.

Required Qualifications:

  • High school diploma or its equivalent
  • 2+ years customer service, administrative or scheduling experience
  • Ability to pass a pre-employment background check
  • Proficient using Microsoft Office Products
  • Superior customer service experience and strong phone skills
  • Positive attitude and strong work ethic
  • Professional and energetic communication
  • Ability to multitask and problem solve effectively
  • Strong follow up skills and detail oriented
  • Conduct self in a professional manner always
  • Previous dispatch or schedule coordination experience preferred
  • Service Titan experience preferred