Hospice Intake Coordinator
4 weeks ago
JOB TITLE: Intake Coordinator
FLSA: Non-Exempt, Hourly
REPORTS TO: Director of Clinical Services
Job Summary:
Responsible for managing all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.
Job responsibilities & duties:
- Coordinates all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
- Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
- Implements improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Establishes and maintains positive working relationships with current and potential referral sources.
- Ensures seamless transition of patients to home care by providing patient education and preparation for home hospice care, plan of care initiation, and coordination of care with multiple service providers.
- Ensures maximum third-party reimbursement through oversight of insurance verification and authorization processes.
- Builds and monitors community and customer perceptions of Luminary Hospice as a high-quality provider of services.
- Gathers, collates, and reports referral statistics including key customer referral trends.
- Provides input to help identify opportunities for additional or improved services to meet unmet customer needs.
- Maintains comprehensive working knowledge of Luminary Hospice of Indiana, LLC contractual relationships and ensures that patients are admitted according to contract provisions.
- Participates in quality assessment performance improvement teams and activities as assigned.
- Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Luminary Hospice.
- Other duties as assigned.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Job requirements & Qualifications:
At least three (3) to five (5) years' experience in health care preferred. Ability to market and deal tactfully with internal/external customers and the community. At least 1 year of experience with Medicare Hospice Certification as well as CHAP guidelines, preferred. Proficient in MS Office applications and ability to learn department and job-specific software systems. Demonstrate organizational skills. Demonstrate effective verbal and written communication skills. Demonstrate analytical skills when problem-solving. Demonstrate high attention to detail and a high degree of accuracy.
CORE COMPETENCIES:
- Communication: Demonstrate knowledge to reply and receive information to and from others.
- Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations.
- Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others.
- Time Management: Demonstrate ability to manage your time productively and efficiently.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.
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