Customer Success Specialist

1 week ago


Newark, United States Sir Speedy, Newark, DE Full time
Job DescriptionJob DescriptionPosition Overview:

Building and maintaining strong, lasting relationships with our customers, providing support to the sales team, and managing customer projects
Duties:

v Own the CRM system and process for inputting all contacts and updates
v Estimating, ticket preparation, scheduling, proofing and follow up for customer projects
v Problem resolution on projects
v Work with Production and Fulfillment Teams to manage projects for on time delivery
v Works with CS team to handle all calls and customer visits both timely and professionally
v On-boarding of new customers

Job Requirements:

v Customer service YES. Behavior always exhibitedyou own the project
v Participate in development of sales plan and driving necessary results
v Accurate estimate and production ticket creation, communication and follow up
v On time and accurate billing of projects and account follow up



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