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Senior Client Solutions Manager

3 months ago

Saint Paul, United States BN, an Augeo company Full time
Job DescriptionJob DescriptionDescription:

Company Overview:

Since 2006, BN, an Augeo company, has been a leader in social media technology and services. BN’s mission has been to provide cutting-edge social advertising solutions that allow brands to maximize their digital footprint and drive ROAS. We partner with all social platforms including Meta, TikTok, X, Snapchat, and Pinterest, and create technologies that sit on top of their buying platforms and allow for unique targeting and optimizations that drive performance and deliver meaningful results. More than 1,500 businesses have trusted BN to solve their newest and toughest challenges. BN has offices in Boston, Bentonville, Hyderabad, Rochester, and Sydney in addition to Augeo’s offices across the country. Augeo acquired BN on February 14th, 2023.


Description:

As a Senior Client Solutions Manager, you will play a pivotal role in leading daily communication and execution with our clients in Canada, utilizing our Brand Advocate solution to deliver unparalleled value and results. Additionally, you will participate in one of our internal pods to provide shared resources and support for creative, reporting, training, or product support.

This role requires a strategic thinker with deep understanding of the social media landscape, highly proficient communication skills, attention to detail, and a passion for delivering best-in-class client experiences. In addition, Fluency in both Québécois French and English is required.


The Senior Client Solutions Manager reports to a Director of Client Solutions, while supervising and providing guidance on day-to-day tasks to junior team members.


Responsibilities:

Client Communication & Relationship Management:

  • Help maintain strong, long-term relationships with clients
  • Handle daily communication with clients, ensuring expectations are met
  • Foster understanding of nuances and context for effective communication
  • Address any issues or concerns that arise during the execution of projects

Project Management:

  • Responsible for overseeing the day-to-day execution of all client deliverables
  • Mastering current task organizing and tracking system: Asana
  • Ensuring all tasks are completed on time and according to client specifications
  • Coordinating with internal teams: creative, product support, and technology

Reporting & Insights:

  • Analyze the performance of local content, campaigns and projects
  • Leverage data-driven insights and industry best practices
  • Provide insights and recommendations for improvement
  • Closely partner with media services to develop paid activation strategies

Translation Services:

  • Translate written or spoken material (live on calls) from English to Québécois French, ensuring accuracy and maintaining the intended meaning
  • Collaborate with clients to understand specific requirements for translation
  • Edit translated materials to ensure linguistic precision and coherence

Quality Assurance & Continuous Improvement:

  • Actively seek opportunities to improve processes, workflows, and efficiencies
  • Implement tools/methodologies to streamline operations and client satisfaction
  • Ensure deliverables from pods are best in class and align with client objectives

Be Creative and Inspire:

  • Help execute tactical solutions & marketing campaigns
  • Enable advocates to create human-centered relationships through social media
  • Contribute to the design and strategy of adoption tactics


Requirements:
  • Bilingual (Fluency in Québécois and English)
  • 5+ years of experience in social media, digital advertising, and brand marketing, with a focus on client management
  • Proven ability to build strong collaborative partnerships with external stakeholders
  • Advanced communication, presentation, and interpersonal skills
  • Effective time management skills - ability to prioritize, meet deadlines, and follow through
  • Experience in social media marketing and content creation – agency or in-house setting
  • Problem-solving skills and adaptability to a fast-paced, ever-changing environment
  • Cultural sensitivity and awareness
  • Intermediate to advanced Microsoft Suite and Google Suite skills

Why Join BN?

  • We believe in supporting our team for long-term growth and success and offer a diverse culture with generous benefits including:
  • Competitive Compensation Packages
  • Generous Paid Vacation, Holidays, Half Day Summer Fridays, and Mental Health Days
  • Opportunity to work with cutting-edge technology and shape the future of social media
  • Career growth and development opportunities
  • Be part of a forward-thinking and dynamic team in the social media tech industry