Night Auditor

1 week ago


Sioux Falls, United States Sioux Falls Clubhouse Full time
Job DescriptionJob DescriptionJob Summary: Are you a friendly night owl, passionate about providing excellent guest service and have a keen eye for detail? We are currently seeking a detail-oriented and reliable Night Auditor to join our team and ensure smooth operations during the overnight shift. The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering, as well as performing all nightly auditing processes. Position available is full time - Sunday through Thursday overnights 11pm-7am.  Benefits 
  • Medical and Dental Insurance available 
  • Competitive Pay
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Disability Insurance
  • Hotel Room Discounts
  • Ongoing Training and Career Development
Responsibilities 
  • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house 
  • Efficiently and accurately complete night audit, per manual.
  • Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met 
  • Promptly, courteously, and consistently handle all calls. Accurately record guest and office messages.
  • Document any guest accidents by completing the accident report form 
  • Complete the maintenance log whenever a complaint is reported 
  • Maintain all areas of the front desk
  • Record reservations accurately and completely. Have a thorough understanding of rates. Confirm guest reservations.
  • Verify all account postings and balances. Include all revenue centers such as restaurant, phone, and pay movies.
  • Prepare a summary of cash, check, and credit card activities.
  • Take the initiative to greet guests in a friendly and warm manner 
  • Other duties as assigned 
Qualifications
  • High School diploma/GED required 
  • Previous experience in hospitality preferred 
  • Customer service experience required 
  • Experience handling cash, credit card procedures, and use math concepts 
  • Attention to detail and organized 
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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