Branch Manager

2 weeks ago


Mobile, United States Editech Staffing Full time $72,000 - $80,000
Job DescriptionJob Description

Branch Manager


Telecommunications Company / Mobile, AL / Onsite / Company Car / Company Paid Health Insurance


This position offers a Competitive Salary, annual Bonus opportunity an attractive benefits plan including Company Paid health insurance, a 401(k) w/ employer match, company paid life insurance, paid holidays & Paid Time Off (PTO).This role provides a Company vehicle (All auto related expenses covered, insurance, maintenance, gas card).


Job Description

The Service Manager acts as the company representative to customers for the assigned service area & manages a service support team of Radio Frequency (RF) Technicians, an office administrator & other support staff.The manager ensures service center operations are efficient, that appropriate response times & timelines are met, & that the quality of work & customer service meets the highest standards for both demand services & contract services provided. Manager is to monitor all workflow processes & institute changes to maximize efficiency, instilling a culture of continuous improvement & 'putting the customer first'.

This is a role that requires the manager to work proactively without direct supervision.

Main Areas of Responsibility

  • Responsible for maintaining & expanding customer base & relations.
  • Responsible for continuous improvement, efficiency, & effectiveness of the service center
  • Provides leadership, management, & development of his/her team.
  • Responsible for assigned sales.
  • Responsible for monitoring & achieving center P&L targets.
  • Responsible for implementing service center policies in their region.
  • Responsible for all assigned company physical property, inventory, & assets.
  • Responsible for service center budget construction & meeting / exceeding fiscal goals

Knowledge, Skills, & other Requirements

  • Understanding of customer expectations / requirements
  • Fulfils commitments to customers.
  • Pro-active problem solving
  • Able to work under pressure.
  • Self-motivated & target driven.
  • Good understanding of technical concepts (telecommunications)
  • Computer database experience
  • Requires strong computer skills. Including creation of various reports & complex spreadsheets. Must be proficient in entire Microsoft Office Suite with a strong focus on Excel & Word. Microsoft Dynamics AX Experience also preferred.
  • Excellent motivational & communication skills
  • Forward strategic thinking
  • Experience of resource planning & understanding of budgeting.
  • Able to travel for training & other activities.
  • Provide recordkeeping as related to time worked, attendance, worker compensation, reprimands, & terminations.


Education &/or Experience

  • High School Diploma Required
  • Associates or bachelors degree preferred.
  • 3-5 years experience in Emergency Response line of work, Fire Department, Law Enforcement or Military leadership preferred.
  • Demonstrated work under pressure to achieve assigned goals.
  • 3-5 years progressive management responsibilities required.
  • Motivational Manager.
  • Customer driven mindset
  • Radio Frequency (RF) communications experience preferred.
  • Proficient in presenting to small groups of customers.

Candidates must pass a pre-employment background check & have a valid US Drivers License with an acceptable driving record.


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