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Branch Operations Manager

2 months ago

Mobile, United States Editech Staffing Full time $70 - $72
Job DescriptionJob Description

*Editech Staffing does not partner with external agencies, no C2C, no sponsorship


*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.


*Completion of I-9, verifying US work authorization



Mobile, Alabama OR Doral, Florida - Full Time - Onsite




Our client is seeking a Branch Manager to join their growing team


This position offers a Competitive Salary, annual Bonus opportunity an attractive benefits plan including Company Paid health insurance, a 401(k) w/ employer match, company paid life insurance, paid holidays & Paid Time Off (PTO). This role provides a Company vehicle (All auto related expenses covered, insurance, maintenance, gas card).And an annual bonus opportunity



Job Summary


The Branch Manager acts as the company representative to customers for the assigned service area & manages a service support team of Radio Frequency (RF) Technicians, an office administrator & other support staff. The manager ensures service center operations are efficient, that appropriate response times & timelines are met, & that the quality of work & customer service meets the highest standards for both demand services & contract services provided. Manager is to monitor all workflow processes & institute changes to maximize efficiency, instilling a culture of continuous improvement & 'putting the customer first'. This is a role that requires the manager to work proactively without direct supervision.


  • Responsible for maintaining & expanding customer base & relations.
  • Responsible for continuous improvement, efficiency, & effectiveness of the service center
  • Provides leadership, management, & development of his/her team.
  • Responsible for assigned sales.
  • Responsible for monitoring & achieving center P&L targets.
  • Responsible for implementing service center policies in their region.
  • Responsible for all assigned company physical property, inventory, & assets.
  • Responsible for service center budget construction & meeting / exceeding fiscal goals


Role Expectations


  • Understanding of customer expectations / requirements
  • Fulfils commitments to customers.
  • Pro-active problem solving
  • Able to work under pressure.
  • Self-motivated & target driven.
  • Good understanding of technical concepts (telecommunications)
  • Computer database experience
  • Requires strong computer skills. Including creation of various reports & complex spreadsheets. Must be proficient in entire Microsoft Office Suite with a strong focus on Excel & Word. Microsoft Dynamics AX Experience also preferred.
  • Excellent motivational & communication skills
  • Forward strategic thinking
  • Experience of resource planning & understanding of budgeting.
  • Able to travel for training & other activities.
  • Provide recordkeeping as related to time worked, attendance, worker compensation, reprimands, & terminations.


Required Qualifications


  • High School Diploma Required
  • Associate or bachelors degree preferred.
  • 3-5 years experience in Emergency Response line of work, Fire Department, Law Enforcement or Military leadership preferred.
  • 3-5 years progressive management responsibilities required.
  • Demonstrated work under pressure to achieve assigned goals.
  • Experience of resource planning & understanding of budgeting.
  • Customer driven mindset
  • Radio Frequency (RF) communications experience preferred.
  • Proficient in presenting to small groups of customers.



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