Case Manager

1 month ago

Philadelphia, United States Maternity Care Coalition Full time
Job DescriptionJob Description

Position Summary

Responsible for providing culturally sensitive one-on-one health and parenting education. Responsible for monitoring and case-management to infants recovering from Neonatal Abstinence Syndrome (NAS) and exposed prenatally to opiates or other substances. Case management will also be provided to mothers with Substance Use Disorders or other caregiver when baby is in kinship or foster care. Intervention includes assessment, referrals, follow-up, and other needed supportive services while in the hospital or in the Neonatal Intensive Care Unit and following discharge.

Essential Functions

  • Works collaboratively with the obstetrics and neonatal divisions of regional hospitals to address needs of women with opioid dependency and their infants with NAS.
  • Will be proving support to Philadelphia, Montgomery, Bucks, Chester and parts of Delaware counties, requiring significant local travel.
  • Provides intensive case management, including assessment, referral, follow-up and monitoring to pregnant women, new parents/caregivers and their families, through routine hospital, home, community and office visits and regular phone/text contact.
  • Supports clients in identifying goals and planning for their own health and social service needs.
  • Supports infant health through close monitoring and providing education and case management to mother and/or caregiver.
  • Ensures timely scheduling of postpartum, specialist, well child, and early intervention appointments; accompanies clients to appointments as needed.
  • Refers clients needing more intensive follow-up to appropriate agencies.
  • Acquires knowledge about community resources available to clients and establishes relationships with these agencies to best advocate for client needs.
  • Conducts health promotion activities by providing client education, disseminating literature, and distributing family planning and disease prevention materials
  • Provides patient navigation services to support caregivers and babies with medical conditions.
  • Facilitates (or co-facilitates) community health education programs.
  • Maintains accurate and timely records of all client contacts and services received by clients.
  • Routinely uses MCC client database and other computer systems including e-mail, Internet and word processing.
  • Attends orientation and ongoing training sessions on subjects pertaining to maternal and child health, substance abuse, child abuse, trauma, housing, nutrition, counseling, parenting, child development and other relevant topics.
  • Meets with supervisor regularly for case-consultations and supervision.
  • Ensures client confidentiality, sharing pertinent information only with the client’s signed consent.
  • Participate in community outreach and engagement events to promote Maternity Care Coalition.

Other Tasks

  • Adheres to MCC’s security guidelines and ensures the appropriate handling of sensitive information.
  • Attends relevant staff meetings to promote communication and execution of program goals.
  • Completes special projects specific to the function of the department or as needed for the department as directed by the supervisor.
  • Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities

  • Understanding of MCC’s mission, goals, and objectives and ability to work independently with a high level of energy and contribute as part of a larger team.
  • Knowledge of concepts and practices associated with community health interventions, particularly relating to substance use, child development, parenting and other services for mothers, infants, young children, and their families in the community served.
  • Significant knowledge of and sensitivity to issues facing the community served.
  • Knowledge and skill pertaining to the delivery of substance abuse services.
  • Ability to travel in and around the Greater Philadelphia region to conduct home visits and community outreach.
  • Experience in case management for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
  • Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
  • Effective and accurate documentation of case notes and client data according to established case management documentation procedures.
  • Ability to organize tasks in an efficient manner and follow-up and follow-through with strong attention to detail.

Experience, Education, and Licensure

  • Associate’s degree required; Bachelor’s degree in Social Work, Public Health or related field preferred.
  • 2+ years experience providing direct services in a community outreach setting preferred
  • Experience with community health issues
  • Experience working with substance abuse required
  • Experience working with maternal and child health issues and associated medical conditions preferred
  • Valid driver’s license

Other Position Factors

The other position factors described here are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. The employee must occasionally lift and/or move up to 30 pounds.
  2. Operate related office equipment and use necessary tools. Regular keyboarding and computer use.
  3. The employee will be required to travel to meet client in community locations.
  4. Position may require occasional trips to attend conferences seminars, and meetings in and out of state.
  5. May require working non-traditional hours based on operational needs.

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