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Membership Sales and Customer Service Associate

3 months ago

Carmel, United States The Lash Lounge Carmel - Central Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Training & development

Seeking outgoing, personable, sales-oriented individuals to work at The Lash Lounge Carmel as Front Desk Sales Associates


Front Desk Sales Associate - FULL TIME:

What We Do: The Lash Lounge is the luxury destination for eyelash and eyebrow services. Our guests are able to step out and face the world with confidence.

Why Join our Sales Team: We value our fun-filled, rewarding work environment, with fantastic guests and team members. We are growing and expanding our team You earn sales commissions and bonuses on top of a competitive base hourly rate Benefits include free lash and brow services, and discounted products.

Schedule:
MUST HAVE AVAILABILITY WEEKDAYS/WEEKENDS/EVENINGS

Key Responsibilities:
  • Meet and exceed guest membership and scheduling targets
  • Consult with guests on key benefits of services, memberships, and retail products
  • Coordinate appointment scheduling, communicating confidently via phone, text and email
  • Create an outstanding experience so every guest will want to return
  • Decisively resolve issues, appropriately escalating issues to mitigate in future
  • Manage accurate sales transactions and guest/member records within MindBody software
  • Other duties as assigned
Our ideal candidate:
  • You are a spirited, outgoing team member who is passionate about excellent customer service
  • You take pride in, and truly enjoy, cultivating relationships with guests
  • You smile and demonstrate exceptional communication skills with ability to listen, clearly communicate
  • You can work in fast paced environments, multitasking and prioritizing
  • You always work with the highest levels of integrity and respect and avoid gossip/drama
  • You always present as professional, confident and approachable
  • You are skilled at using various technology platforms and feel comfortable learning to use new programs
Schedule:
MUST BE AVAILABLE WEEKDAY EVENINGS, SATURDAY AND SUNDAY

Experience:
  • Customer service and/or front desk/receptionist: 2 years
  • Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)
  • Salon/beauty experience preferred
Job Type:
Full time and part time available. Reports to the Salon Manager. Will work in coordination with the Front Desk team.

Pay:
Sales Commissions + $13.00-$15.00 per hour Base Pay + Bonus eligible