Customer Success Manager

5 days ago

Palo Alto, United States Obsidian Security Full time
Job DescriptionJob Description

About Us:

Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization.

Obsidian proudly offers the industry's most comprehensive and powerful SaaS defense solution. We are committed to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible.

We're a passionate team optimizing for impact by solving some of the biggest challenges in cybersecurity today. We listen closely to our customers, iterate quickly, and (over) deliver to delight them. Working at Obsidian means contributing to an industry-leading cybersecurity product in an environment where customer satisfaction, privacy, and data ethics are paramount.

About the Team:

At Obsidian Security, our Customer Success team operates with a vibrant and passionate ethos, dedicated to empowering clients and ensuring their success in the ever-evolving world of cybersecurity. Members collaborate closely across departments, fostering a culture of innovation and excellence. Together, the team strives to deliver unparalleled support and guidance to customers, building long-lasting relationships based on trust and mutual success. This dynamic team values collaboration, growth, and customer-centricity as it works towards redefining cybersecurity excellence.

About the Role:

  • Develop and maintain strong relationships with key customers, serving as their primary point of contact for all post-sales activities
  • Proactively identify opportunities to optimize customer success and satisfaction, driving value realization and adoption of our solutions
  • Collaborate with internal teams to advocate for customer needs and influence product enhancements based on customer feedback
  • Lead strategic initiatives to expand product adoption and upsell opportunities within assigned accounts
  • Drive customer retention through effective renewal strategies and proactive risk mitigation efforts
  • Provide timely resolution to customer inquiries, issues, and escalations, ensuring a seamless customer experience
  • Deliver regular business reviews and performance updates to customers, highlighting key achievements and opportunities for improvement
  • Stay informed about industry trends and best practices to continuously enhance the customer success strategy

About You:

  • 2+ years of experience in a customer-facing role, preferably in the cybersecurity or technology industry
  • Strong interpersonal skills with the ability to build rapport and trust with customers at all levels of an organization
  • Proven track record of driving customer success, retention, and growth metrics
  • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely
  • Analytical mindset with the ability to leverage data and insights to drive informed decision-making
  • Self-motivated and proactive with a passion for delivering exceptional customer experiences
  • Ability to thrive in a fast-paced, collaborative environment and adapt to changing priorities
  • Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus

Employee Benefits:

Our competitive benefits packages are designed to support our employees' well-being, both at work and at home.

  • Competitive compensation with equity and 401k
  • Comprehensive healthcare with dental and vision coverage
  • Flexible paid time off and paid holiday time off
  • 12 weeks of new parent or family leave
  • Personal and professional development resources
  • Base Pay Range: $150k

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is also eligible for equity awards [and incentive compensation] based on factors such as experience, skills, and location.

At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 19 hours ago

    Palo Alto, United States Hippocratic AI Full time

    About Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...

  • Customer Success Manager

    Found in: Appcast US C2 - 1 day ago

    Palo Alto, United States Hippocratic AI Full time

    About Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...

  • Customer Success Manager

    5 hours ago

    Palo Alto, United States Hippocratic AI Full time

    About Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...

  • Customer Success Manager

    5 days ago

    Palo Alto, United States Obsidian Security Full time

    Job Description Job Description About Us: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization....

  • Customer Service Manager

    5 days ago

    Palo Alto, United States Stangenes Industries Inc Full time

    Job DescriptionJob DescriptionFor over 45 years, Stangenes Industries, Inc. (www.stangenes.com) has been manufacturing critical components for customers in government, industry and research. As an OEM supplier to major medical and industrial equipment manufacturers, we have earned a reputation for quality and reliability at globally competitive prices. The...

  • Lead Technical Quality Manager, Cloud Success

    7 days ago

    Palo Alto, United States SAP Full time

    **We help the world run better** **What you'll do**: - Lead Premium Engagement program - Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics - Lead engagement planning of Premium Engagement services to customer...

  • Customer Solutions Engineer

    Found in: Appcast US C2 - 2 weeks ago

    Palo Alto, United States Hippocratic AI Full time

    About Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...

  • Customer Solutions Engineer

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Palo Alto, United States Hippocratic AI Full time

    About Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...

  • Part-Time Specialist III, Student Success

    Found in: beBee jobs US - 2 days ago

    Palo Alto, California, United States Lone Star College Full time

    Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential. ...

  • Global Microsoft Alliance Manager

    Found in: beBee S US - 8 hours ago

    Palo Alto, United States Cloudera Government Solution Full time

    Business Area: Sales Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source...

  • Global Microsoft Alliance Manager

    Found in: beBee jobs US - 2 days ago

    Palo Alto, California, United States Cloudera Government Solution Full time

    Business Area:SalesSeniority Level:Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source...

  • Strategic Alliances Manager, Microsoft Azure

    4 days ago

    Palo Alto, United States DENODO Full time

    DENODO **Job Description**: **Overview**: The Strategic Alliances Manager is a critical role responsible for managing and driving Denodo's strategic partnership with Microsoft Azure. This position will serve as the primary interface between the two organizations, with a specific emphasis on the Azure Marketplace, Independent Software Vendor (ISV) Success,...

  • Customer Excellence Specialist

    Found in: beBee jobs US - 2 weeks ago

    Palo Alto, California, United States Guardant Health Full time

    The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum.The Guardant Health screening portfolio, including the ShieldTM test, aims to address the needs of individuals eligible for cancer screening.Manage projects...

  • Senior Product Marketing Manager

    6 days ago

    Palo Alto, United States Behavioral Health Tech Full time

    Trayt is a fast-growing, mission-driven, venture-backed healthcare technology startup located in Menlo Park, California. We have a disruptive data platform that is offering a new paradigm in diagnosing, treating, and caring for patients with brain and mental health disorders, including Autism, ADHD, depression, substance abuse, and eating disorders. Trayt's...

  • Business Development Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Palo Alto, United States Hesai Technology Full time

    To support our rapidly expanding customer base in North America, we are seeking an experienced, enthusiastic, and goal-driven Business Development Manager to contribute to our Industrial business.Responsibilities:1. Engage in a consultative, relationship-driven proactive sales process, focusing on 20-30 prospects/accounts. Be accountable for driving...

  • Business Development Manager

    2 weeks ago

    Palo Alto, United States Hesai Technology Full time

    To support our rapidly expanding customer base in North America, we are seeking an experienced, enthusiastic, and goal-driven Business Development Manager to contribute to our Industrial business.Responsibilities:1. Engage in a consultative, relationship-driven proactive sales process, focusing on 20-30 prospects/accounts. Be accountable for driving...

  • Business Development Manager

    5 days ago

    Palo Alto, United States Hesai Technology Full time

    To support our rapidly expanding customer base in North America, we are seeking an experienced, enthusiastic, and goal-driven Business Development Manager to contribute to our Industrial business. Responsibilities: 1. Engage in a consultative, relationship-driven proactive sales process, focusing on 20-30 prospects/accounts. Be accountable for driving...

  • Customer Excellence Specialist

    Found in: beBee S US - 6 days ago

    Palo Alto, United States Guardant Health Full time

    The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum.The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.Manage projects...

  • Regional Sales Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Palo Alto, United States Plastic Executive Recruiters Full time

    We're on the lookout for a dynamic Regional Sales Manager to spearhead sales initiatives, focusing on expanding sales presence in California and driving revenue growth within the compounded resins market.Responsibilities:Strategic Sales Leadership: Leverage your expertise in manufacturing industries such as automotive, appliances, consumer products, and...

  • Regional Sales Manager

    2 weeks ago

    Palo Alto, United States Plastic Executive Recruiters Full time

    We're on the lookout for a dynamic Regional Sales Manager to spearhead sales initiatives, focusing on expanding sales presence in California and driving revenue growth within the compounded resins market.Responsibilities:Strategic Sales Leadership: Leverage your expertise in manufacturing industries such as automotive, appliances, consumer products, and...