Customer Excellence Specialist

3 weeks ago


Palo Alto, United States Guardant Health Full time
  • The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum.
  • The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.
  • Manage projects related to developing and implementing best practices for the Client Services team, introduce process excellence across the organization to improve overall performance
  • Process improvement experience (Lean, Kaizen) is a plus
  • 5+ years of customer support/problem solving experience in pharma, diagnostic, medical device, biotech or healthcare setting is desired
  • Prior experience implementing knowledge management tools and learning software is preferred
  • Experienced with Excel (statistical functions), CRM, data visualization tools (example of tools: Power BI, SFDC, Tableau), learning and quality management software
  • Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.


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