Automotive Service Advisor

1 week ago

Kennesaw, United States Hyundai of Kennesaw Full time
Job DescriptionJob DescriptionThe Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)

What we offer: 

  • Medical, Dental, Vision Insurance
  • 401k
  • Paid Vacations
  • Holiday lunches/grill outs
  • Employee appreciation celebrations
Responsibilities
  • Oversee and provide the best possible customer experience from arrival to departure while executing all company processes and policies 
  • Take ownership of the customer's experience by carrying out daily assignments that allow the dealership to leave a positive impression with the customer
  • Must be able to multitask, remain inviting and positive on a fast paced high volume service drive
  • Ensure customers are greeted in 1-2 minutes max, assess reason for visit, advise on mileage interval needs/prior recommendations/tires at time of write up.
  • Provide and keep up with estimated wait times, ensure to keep customer updated on status when promised, and if /when circumstances change
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index (CSI), is at or above Hyundai's requirement standards
  • Be deliberate and precise in initial repair order documentation of concerns to ensure the technician has all pertinent information to diagnose the vehicle
  • Ensure all extended warranty and or insurance jobs/claims. Help assist in keeping porters busy and guided in the right direction throughout the day 
  • Maintain proper and prompt communication throughout vehicles visit at HOK. Recommend and explain in detail all tech recommendations in addition to initial concern which should always be addressed first and foremost. Any items addressed on the drive, and or after tech MPVI should be thoroughly explained for approval, including all pricing prior to work being done. There should never be any confusion on what the customer is expected to receive service wise.
  • Maintain professional working relationships with co-workers, including but not limited too assisting with help on their ro's should they not be here.
  • Schedule is set, however this can change. Employees are expected to cover for other employees in the event of unexpected illness, and or vacation.   

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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