Current jobs related to Access and Service Scheduling Coordinator - Rockville - Mid-Atlantic Permanente Medical Group PC

  • Supervising Service Coordinator

    1 week ago

    Rockville, Maryland, United States service coordination Full time

    Job SummaryThe Supervising Service Coordinator is a critical role that ensures services provided by each Service Coordinator are of the highest quality and that Service Coordinators are well supported to carry out their job responsibilities. This position supervises a designated number of Service Coordinators and utilizes a situational leadership approach to...

  • Therapy Aide/Patient Access Coordinator

    2 weeks ago

    Rockville, Maryland, United States Adventist HealthCare Full time

    Therapy Aide/Patient Access Technician RoleAdventist HealthCare Outpatient Rehabilitation is seeking a skilled Therapy Aide/Patient Access Technician to join our team. As a key member of our rehabilitation clinic, you will play a vital role in facilitating patient enrollment and access to our outpatient programs.Key Responsibilities:Accurately capture...

  • Therapy Aide/Patient Access Coordinator

    2 weeks ago

    Rockville, Maryland, United States Adventist HealthCare Full time

    Therapy Aide/Patient Access TechnicianAdventist HealthCare is seeking a skilled Therapy Aide/Patient Access Technician to join our team at our Outpatient Rehabilitation clinic. As a member of our team, you will play a vital role in facilitating patient enrollment in outpatient programs and providing exceptional customer service to our patients and...

  • Service Coordinator

    2 weeks ago

    Vernon Rockville, United States Minuteman Security and Life Safety Full time

    Service Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Service Coordinator to support our service department. The successful candidate will be responsible for coordinating and scheduling service appointments, managing customer inquiries, and ensuring that all service requests are handled in a timely and efficient manner.Key...

  • Therapy Aide/Patient Access Coordinator

    2 weeks ago

    Rockville, Maryland, United States Adventist HealthCare Full time

    Therapy Aide/Patient Access TechnicianAdventist HealthCare is seeking a Therapy Aide/Patient Access Technician to join our team at our Outpatient Rehabilitation clinic. As a key member of our team, you will play a vital role in ensuring the smooth operation of our clinic and providing exceptional patient care.Key Responsibilities:Facilitate patient...

  • Service Coordinator

    3 weeks ago

    Vernon Rockville, United States Minuteman Security and Life Safety Full time

    Job Type Full-timeDescriptionWe are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for coordinating and scheduling service appointments, managing customer inquiries, and ensuring that all service requests are handled in a timely and efficient manner.Responsibilities:- Answer...

  • Event Operations Coordinator

    1 month ago

    Rockville, United States Access Intelligence Full time

    Access Intelligence, a leading B2B Media and Events Company, is hiring an Event Operations Coordinator to assist in the planning and execution of conferences, tradeshows and other B2B events.The Operations Coordinator’s responsibilities include logistics and operational oversight of all events, contract negotiations (with oversight from the Operations...

  • Event Operations Coordinator

    1 month ago

    Rockville, United States Access Intelligence Full time

    Access Intelligence, a leading B2B Media and Events Company, is hiring an Event Operations Coordinator to assist in the planning and execution of conferences, tradeshows and other B2B events.The Operations Coordinator’s responsibilities include logistics and operational oversight of all events, contract negotiations (with oversight from the Operations...

  • Event Operations Coordinator

    4 weeks ago

    Rockville, United States Access Intelligence Full time

    Access Intelligence, a leading B2B Media and Events Company, is hiring an Event Operations Coordinator to assist in the planning and execution of conferences, tradeshows and other B2B events.The Operations Coordinator’s responsibilities include logistics and operational oversight of all events, contract negotiations (with oversight from the Operations...

  • Service Coordinator

    3 weeks ago

    Vernon Rockville, United States Minuteman Security and Life Safety Full time

    Job Type Full-time Description We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for coordinating and scheduling service appointments, managing customer inquiries, and ensuring that all service requests are handled in a timely and efficient manner. Responsibilities: -...

  • Therapy Aide/Patient Access Coordinator

    2 weeks ago

    Rockville, Maryland, United States Adventist HealthCare Full time

    Job SummaryAdventist HealthCare is seeking a skilled Therapy Aide/Patient Access Technician to join our team at our Outpatient Rehabilitation clinic. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient care and access to our rehabilitation services.Key ResponsibilitiesFacilitate patient enrollment in outpatient...

  • Homecare Administration

    3 months ago

    Rockville, United States JSSA HomeCare Full time

    Our clinicians specialize in delivering and coordinating comprehensive care management programs that allow older adults to live independently, and with dignity, in the comfort of their own homes.  We have a strong reputation for delivering compassionate care to seniors and peace of mind to those who care for and about them. We offer a competitive salary...

  • Homecare Administration

    5 months ago

    Rockville, United States JSSA HomeCare Full time

    Our clinicians specialize in delivering and coordinating comprehensive care management programs that allow older adults to live independently, and with dignity, in the comfort of their own homes.  We have a strong reputation for delivering compassionate care to seniors and peace of mind to those who care for and about them. We offer a competitive salary...

  • Food Services Coordinator

    3 days ago

    Rockville, Maryland, United States AEG Full time

    Job Summary: We are seeking a highly organized and customer-focused individual to serve as our Food Services Coordinator for the 2025 season.Key Responsibilities:Work closely with the General Manager and Assistant General Manager to establish an inventory and par system for concession items.Train staff and interns on the point-of-sale system and ensure all...

  • Language Access Services Supervisor, Day Shift, Rehabilitation

    7 days ago

    Rockville, Maryland, United States Adventist HealthCare Full time

    Language Access Services Supervisor Job SummaryAdventist HealthCare Rehabilitation is seeking a skilled Language Access Services Supervisor to join our team. As a Language Access Services Supervisor, you will be responsible for providing language interpretation in rehab inpatient and outpatient settings. You will also observe interpreter standards of...

  • Field Access Navigator

    3 days ago

    Rockville, Maryland, United States Aurinia Pharmaceuticals Full time

    Job DescriptionAurinia Pharmaceuticals is seeking a highly skilled Field Access Navigator to play a critical role in ensuring patient access to our innovative therapies.Key Responsibilities:Provide personalized access issue resolution to healthcare providers, addressing prior authorizations, denials, and appeals.Develop and implement strategic patient access...

  • Field Access Navigator

    2 weeks ago

    Rockville, Maryland, United States Aurinia Full time

    Job Title: Field Access NavigatorAurinia is seeking a highly skilled Field Access Navigator to play a critical role in minimizing payer obstacles and optimizing access to our products for patients and healthcare providers.Job Summary:The Field Access Navigator will work closely with prescribing healthcare providers and their office staff, as well as nurse...

  • Patient Service Coordinator

    1 month ago

    Rockville, United States MedStar Health Full time

    General Summary of Position Job Summary: MedStar Health is looking for a Patient Service Coordinator to join our team in LaPlata, MD! As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...

  • Food Services Coordinator

    2 weeks ago

    Rockville, United States AEG Full time

    The Big Train seeks a highly organized person with strong customer service skills to serve as Food Services Coordinator for the 2025 season: Work with the GM and AGM to establish an inventory and par system of items to be used throughout the season. Provide an Inventory report to the GM and Assistant GM after each game. Work closely with the GM and AGM to...

  • Staffing Coordinator

    1 month ago

    Rockville, Maryland, United States Collingswood Rehabilitation and Healthcare Center Full time

    Collingswood Rehabilitation & Healthcare Center is a 5-star skilled nursing facility that values its employees and offers a supportive work environment.Benefits of Working with Us:Generous Tuition Reimbursement (Up To $2,500 per year)Employee Referral Bonus (Up to $1,000)Health, Vision, and Dental Benefits401k MatchingEmployee Engagement/Culture...

Access and Service Scheduling Coordinator

5 months ago

Rockville, United States Mid-Atlantic Permanente Medical Group PC Full time
Job DescriptionJob Description

Mid-Atlantic Permanente Medical Group (MAPMG) invites applications for a Access and Service Scheduling Coordinator to join our Office of the President department. This position is a full-time opportunity based out of our regional office located in Rockville, MD with a hybrid work model.

Mid-Atlantic Permanente Medical Group is comprised of more than 1,700 Permanente physicians and nearly 300 staff professionals who come together to make a positive impact on the health and lives of more than 800,000 members in Virginia, Maryland, and the District of Columbia.

Reporting to the Chief of Staff, the Access and Service Scheduling Coordinator will be responsible for creating, building, and maintaining accurate department calendars and schedule templates utilizing analytical reports to ensure an adequate number of appointments are activated to meet the demand. You will collaborate with department leaders to ensure adherence to scheduling policies and procedures by addressing access issues promptly through frontline problem-solving, conducting research and investigations, interpreting and resolving issues, and escalating them when necessary. This position directly supports the scheduling for Emergency Medicine and Advanced Urgent Care departments.

You can expect to:

  • Develop schedules that adhere to established criteria and quality standards for Kaiser Permanente member access, which includes allocating resources for each week, arranging appointments throughout the day, and determining the percentage of appointment types in each clinician’s schedule.
  • Analyze and utilize data models through Microsoft Excel to build these schedules that meet appointment demands.
  • Conduct data analysis to track and report physician changes on scheduled hours in QGenda
  • Monitor requests for time off, schedule changes, and extra clinics shifts from MAPMG providers to ensure accuracy of work shifts.
  • Support the patient satisfaction survey program by maintaining distributions lists, library of active and inactive surveys, and creating graphics to communicate survey results
  • Train Physicians and administrative staff in effective utilizing QGenda scheduling software and troubleshooting issues

What is required:

  • Associates degree or equivalent combination of education and experience is required
    • Bachelor’s degree or equivalent combination of education and experience is preferred
  • Minimum of two (2) years’ experience with scheduling applications and project management is required; Experience with Qgenda is preferred
  • Proficiency with Microsoft Office Suite is required
  • Previous experience in a healthcare setting is preferred
  • Ability to communicate effectively within all levels of the organization is required
  • Proven track record of delivering exceptional customer service
  • The ability to commute to Rockville, MD, on an as-needed basis.
  • Candidates must either currently reside in or be willing to relocate to the Washington D.C. metropolitan area
  • Must provide documentation of the Covid vaccine 2-dose series (or J&J 1-dose) prior to October 1, 2023, or documentation for 1-dose of the most current Covid vaccine (Pfizer or Moderna) as a condition of employment. Must provide documentation for the influenza vaccine as a condition of employment

Competitive Benefits:

  • Competitive compensation package
  • 100% employer-funded medical and dental insurance premiums for employees and families effective on the first day of employment
  • Generous paid time off, including vacation, holidays, and sick leave, plus maternity and parental leave
  • Pension plan, and 401(k) retirement plan with employer contributions
  • Life insurance, short-term disability, and long-term disability coverage
  • Education reimbursement

Equity, Inclusion, and Diversity:

MAPMG continuously works to identify and mitigate healthcare inequities, and that starts with providing an inclusive, supportive environment for our physicians and staff. We encourage applicants of any race, color, religion, sex, sexual orientation, gender identity, or national origin who value diversity and will commit to practicing culturally competent healthcare.

External hires must pass a background check and drug screening.

We are proud to be an equal opportunity/affirmative action employer.

We value our diversity and E/O/E M/F/D/V.