Administrative Assistant/Continuous Improvement Coordinator

2 weeks ago

North Platte, United States NEBRASKA TRUCK CENTER INC Full time
Job DescriptionJob DescriptionDescription:

SUMMARY

Provides administrative support to the General & Service Managers. Compiles and maintains records of the business transactions and office activities of the dealership. The Role of the CIC is a very important piece to the success of Nebraska Truck Center Inc. You are instrumental in establishing and maintaining the “Elite Support” culture in our location.


ESSENTIAL DUTIES for Administrative Assistant

  • Answers incoming phone calls in a prompt, polite, professional manner.
  • Handles special clerical projects as instructed by the General & Service Managers. (Items include but are not limited to: Document imaging, Journal Entry/Data Entry)
  • Performs clerical duties for the dealership business office, including but not limited to balancing of the petty cash box.
  • Provides support for any accounting, parts, or service clerical position on an as-needed basis.
  • Files accounting work, correspondence, and other records.
  • Greets service customers and assists with write-ups and opening of repair orders.
  • Composes from technician notes and prepares routine service invoicing.
  • Assists with Express Write-up, Express Assessment, and UptimePro documentation entry (Express and UptimePro are DTNA specific programs and may change or change names over time).
  • Assists with the closing of service repair order month end process.
  • Records orders for merchandise or service.
  • Schedules appointments when necessary.
  • Makes copies of correspondence or other printed matter.
  • Maintains office equipment (i.e., copiers, printers, fax machines, etc.). Trains dealership personnel in its use and troubleshoots problems.
  • Maintains a knowledge of basic dealership information to act as a resource for incoming callers requesting such information.
  • Maintains professional appearance and neat work area.

ESSENTIAL DUTIES for Continuous Improvement Coordinator

  • Coordinate Elite Support Certification and annual recertification. Keep everyone focused and on task in regards to Elite Support Criteria for Annual Recertification.
  • Facilitate Continuous Improvement (CI) and Change Management Team (CMT) meetings.
  • Responsible for Elite Support Reporting.
  • 5S Audits posted to the HUB – Monthly.
  • Express Assessment (EA) Tracking reported to SSI – Monthly.
  • Continuous Improvement Event – Quarterly.
  • Self -Assessment – Every 6 Months.
  • Communicate, Train & Coach CMT.
  • CMT & Dealership Walk Around facilitation (at least 1 per month).
  • Prepare Action Plans key to your success/for follow-up.
  • Use Structured Problem Solving Tools.
  • Be the Leader & Champion for Elite Support.
  • Use metrics / proof from your CI Events.
  • Ensure you have “Value Added” CI Events.
  • Responsible for communication board(s).
  • Have CI metrics posted.
  • Post department Key Performance Indicators (KPI).
  • Help with process development & mapping by seeking to eliminate waste and streamline our processes. (Huddles)
  • Be a Champion for Uptime Pro & Express Assessment or other programs developed by DTNA to enhance Elite Support.
  • Help with/facilitate 5S projects.
  • Be an active participant on the HUB & use the tools in the HUB (5S Audits, CIE) to train & help others in the dealership on how to use the HUB.
  • Set annual goals/strategic plans and ensure you meet them.
  • Organize all Elite Support training, meetings, and celebrations.
  • Attend Daimler’s scheduled Elite Support Web meetings/phone calls. (Be prepared to share best practices with CIC group.)
  • Network with other CIC’s (you are not on an island – Share openly & borrow proudly).
  • Attend Daimler’s annual CIC Summit.
Requirements:


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