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Front Desk Agent

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Houston, United States GPI Real Estate Management Full time
Job DescriptionJob Description中国城酒店式公寓前台客服

-中英文流利，沟通能力强，责任心强

-能够使用 Microsoft Word， Excel创建和编辑

-能供根据工作需求学习并使用其他办公软件

-能够清晰有效地进行英文的口头和书面沟通

-专业的面对面，电话以及邮件沟通的能力和礼仪

-良好的沟通能力，表达能力，理解能力和学习能力

工作时间： 9 a.m. - 6 p.m. 一周5-6天

Front Desk Agent - Relux at Westchase, Houston, TX

Relux at Westchase is a small, professional, and agile business located in Houston, TX. We pride ourselves on maintaining a modern office environment with ample growth opportunities for our team members.

Our work environment includes:

  • Modern office setting
  • Opportunities for professional growth

Key Responsibilities:

  • Greet and welcome guests warmly and professionally
  • Manage guest check-ins and check-outs, ensuring accurate information
  • Answer phone calls and address guest inquiries efficiently
  • Provide guests with information about hotel facilities, services, and local attractions
  • Handle guest complaints and resolve issues promptly
  • Process payments and maintain accurate financial records
  • Assist with night audit duties when necessary
  • Keep the front desk area clean and organized

Qualifications:

  • Strong guest relations skills with a focus on hospitality
  • Proficiency in operating phone systems and managing multiple calls simultaneously
  • Bilingual (English/Chinese) skills preferred, but not required
  • Knowledge of front desk operations and customer service best practices
  • Strong organizational and time management skills
  • Ability to handle challenging situations with patience and professionalism
  • Familiarity with hospitality management software is a plus
  • Multilingual abilities are an asset

Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected Hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shifts
  • Day and evening shifts
  • Holidays and weekends as needed

Language:

  • English/Chinese/Mandarin

Work Location: In person

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