Outreach Intake Supervisor

3 weeks ago

Chicago, United States Community and Economic Development Assoc Full time $50,500 - $53,500
Job DescriptionJob Description

Summary/Objective

Reporting to the Outreach Manager, the Outreach Intake Supervisor leads a team of Outreach Intake Specialists who ensure departmental intake initiatives and objectives are being met by providing Cook County residents access to programs and services. This role requires supervising and developing Outreach Intake Specialists, establishing goals, implementing standardized intake procedures, and collaborating with internal and external teams for seamless transitions between intake and subsequent stages in the application processes. Must demonstrate good, independent judgment, an ability to be approachable and professional, solid problem-solving skills, an ability to handle multiple tasks, an ability to be self-motivated and well organized, and maintain strict confidentiality.

Essential Functions

  • Supervise and develop Outreach Intake Specialists, providing guidance, training, and performance feedback.
  • Establish and oversee performance targets for the team based on departmental goals.
  • Develop and implement standardized intake procedures to ensure consistency and efficiency across the intake process.
  • Develop outreach strategies to incorporate intake initiatives to align with departmental organizational goals.
  • Handle escalated inquiries or complex cases, providing resolution or directing them to the appropriate resources.
  • Analyze intake data to identify trends, opportunities for improvement, and areas of concern.
  • Conduct periodic audits of intake applications and documentation to ensure accuracy, completeness, and compliance with Energy Services policies and procedures.
  • Collaborate with internal and external departments or teams to facilitate seamless transitions between intake and subsequent processes.
  • Analyze data and prepare reports to aid in making strategic decisions about ongoing intake initiatives.
  • Prepare management reports.
  • Foster a culture of continuous learning and improvement within the Outreach Intake team.
  • Develop and monitor rotating team schedules as intake needs are requested throughout Cook County.
  • Develop communication guidelines and protocols for onsite and remote intake.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • Excellent verbal/written communication skills and effective interpersonal and organizational skills proven in a team environment.
  • Ability to lead, manage, and motivate a team.
  • Attention to detail and the ability to maintain a high level of confidentiality and professional conduct.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Dedication and experience supporting our local communities combined with an enthusiasm for nonprofit industry.
  • Experience in Energy Assistance Programs or relevant social service operations.
  • Bilingual (Spanish preferred).
  • Knowledge and understanding of challenges facing populations with low incomes or willingness to learn.
  • Demonstrated ability to build rapport with diverse audiences and stakeholders.
  • Demonstrated leadership abilities, including the ability to motivate and inspire team members, foster collaboration, and drive results.
  • Must work well under pressure and with changing priorities.
  • Computer literate; proficient in Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint, and Outlook.
  • Proficiency with Adobe, Canva or other design software.

Supervisory Responsibility

This position supervises the Outreach Intake Specialists within the Energy Services Program.

Work Environment/Travel

While performing the duties of this job, the employee works mostly in the field but will occasionally work in an office environment that is quiet to moderately loud, depending on the work area. Employee is required to sit, use hands, stand, stoop, walk, talk, and listen while performing duties. General office equipment including personal computers, scanners, copiers, faxes, desk- and smartphones, and software programs. Travel of distance, especially throughout the Cook County region, is required, including weekends. If using a personal vehicle, must have a valid driver’s license, clean driving record, and auto insurance that meets State requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 30 pounds. Requires normal range of hearing/vision.

Position Type/Expected Hours of Work/Travel

This is a supervisory position requiring the exercise of discretion and judgment and is required to work a full-time work week, as designated by the CEDA Employee Handbook, with periodic longer hours, including potential evenings, weekends, and odd hours. Occasional/frequent travel of distance is required, especially Suburban Cook County. Other travel of distance may be required.

Required Education and Experience

  • Associate’s degree and 2 years of supervisory experience or

3 + years in a supervisory role

  • 1 + years of Outreach or Community Engagement experience
  • Valid Driver’s License required within 30 days of hire.
  • Reliable transportation and ability to transport CEDA Outreach materials.

Preferred Education and Experience

  • Bilingual (Spanish preferred).

AAP/EEO Statement

CEDA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CEDA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotions, terminations, layoffs, recalls, transfers, leaves of absence, compensation and training.

CEDA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CEDA’s employees to perform their job duties may result in discipline up to and including discharge.

ADA Statement

The physical demands, work environment factors, and mental functions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Community Outreach Intake Lead

    2 weeks ago

    Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job OverviewPosition SummaryThe Outreach Intake Supervisor is responsible for guiding a dedicated team of Outreach Intake Specialists, ensuring that the department's intake goals are achieved effectively. This role focuses on providing local residents with access to essential programs and services. The supervisor will oversee the development of team members,...

  • Community Outreach Intake Lead

    7 days ago

    Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job OverviewPosition SummaryThe Outreach Intake Supervisor plays a pivotal role in the Community and Economic Development Association by overseeing a dedicated team of Outreach Intake Specialists. This position is responsible for ensuring that community members have access to essential programs and services. The Supervisor will focus on mentoring team...

  • Community Outreach Intake Coordinator

    2 weeks ago

    Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job OverviewPosition SummaryThe Outreach Intake Supervisor is responsible for overseeing a dedicated team of Outreach Intake Specialists, ensuring that the intake processes align with the organization's goals to provide essential services to the community. This role emphasizes leadership, development, and the implementation of effective intake strategies to...

  • Intake and Assessment Supervisor

    1 month ago

    Chicago, United States Lawrence Hall Full time

    Job DescriptionJob DescriptionESSENTIAL FUNCTIONSReports to the Vice President of Foster Care Services. This position depicts a dual role, which includes facilitating intake as well as permanency requirements for exiting the program. Oversees all referral, intake and placement functions for the Foster Care Programs including HMR(home of relative), Spec...

  • Intake and Assessment Supervisor

    2 months ago

    Chicago, United States Lawrence Hall Full time

    Job DescriptionJob DescriptionESSENTIAL FUNCTIONSReports to the Vice President of Foster Care Services. This position depicts a dual role, which includes facilitating intake as well as permanency requirements for exiting the program. Oversees all referral, intake and placement functions for the Foster Care Programs including HMR(home of relative), Spec...

  • Intake Supervisor

    3 weeks ago

    Chicago, United States Community Counseling Centers of Chicago Full time

    Title: Intake Supervisor Reports to: Director of Care CoordinationPosition Type: Full Time Who we are:C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4’s service area has expanded to rekindle hope for individuals and families on Chicago’s...

  • Intake Supervisor

    3 weeks ago

    Chicago, United States Community Counseling Centers of Chicago Full time

    Title: Intake Supervisor Reports to: Director of Care CoordinationPosition Type: Full Time Who we are:C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4’s service area has expanded to rekindle hope for individuals and families on Chicago’s...

  • Outreach Representative

    7 days ago

    Chicago, United States Esperanza Health Centers Full time

    Coordinates intake process on all referrals to PACE from staff and community sources. Works closely with State of Illinois Care Coordination Units (CC - Us) to ensure streamlined process for referring conducting level of care/determination of need (D Outreach, Representative, Healthcare, Enrollment

  • Associate Clinical Supervisor Intake

    3 months ago

    Chicago, United States Daybreak Health Full time

    Job DescriptionJob DescriptionStudent success starts with mental health.Daybreak Health partners with districts and schools to provide personalized mental health support to help students reach their full potential. Our teletherapy programs are designed to give each student access to high-quality, affordable, and culturally competent care that meets their...

  • Associate Clinical Supervisor Intake

    3 months ago

    Chicago, United States Daybreak Health Full time

    Job DescriptionJob DescriptionStudent success starts with mental health.Daybreak Health partners with districts and schools to provide personalized mental health support to help students reach their full potential. Our teletherapy programs are designed to give each student access to high-quality, affordable, and culturally competent care that meets their...

  • Intake Coordinator

    4 weeks ago

    Chicago, United States TASC Full time

    Job DescriptionJob DescriptionDescription:At TASC (Treatment Alternatives for Safe Communities) our mission is to build a healthier, safer, more just society. Since 1976, we have been guided by the belief that every individual holds the potential for positive change. We advocate, support, and most importantly, empower people to break barriers, find recovery,...

  • Intake and Admissions Coordinator

    3 months ago

    Chicago, United States Marillac St.Vincent Family Services Inc Full time

    Job DescriptionJob DescriptionSTATUS: Full Time JOB TITLE Intake and Admissions Coordinator FLSA STATUS: Non-Exempt CUSTOMARY HOURS: 8:30am – 4:30pm HOURS/WEEK: 40 DIVISION: Marillac Social Center and St. VincentDEPARTMENT: Admissions and Client Services DIRECT SUPERVISOR: Coordinated Intake and Admissions Administrator DIRECTLY SUPERVISES: None...

  • CBTPSB Counselor

    2 months ago

    Chicago, United States Youth Outreach Service Full time

    Department: Counseling (CBT-PSB) Address: 3445 N. Central Ave., Chicago, IL 60634 Schedule: Mon-Thurs 12p-8p; Fri 9a-5p. Some remote capability possible after probationary period Position Overview: Looking for individuals who have a passion for social justice and disrupting systemic inequities! Under the direction of the Clinical Supervisor, the...

  • Client Intake Specialist

    2 weeks ago

    Chicago, Illinois, United States TASC Full time

    Position OverviewAt TASC (Treatment Alternatives for Safe Communities), we are dedicated to fostering a healthier, safer, and more equitable society. Since our inception in 1976, we have been driven by the conviction that every individual possesses the capacity for positive transformation. Our mission is to advocate, support, and empower individuals to...

  • Client Intake Specialist

    2 weeks ago

    Chicago, Illinois, United States TASC Full time

    Position OverviewAt TASC (Treatment Alternatives for Safe Communities), we are dedicated to fostering a healthier, safer, and more equitable society. Since our inception in 1976, we have been driven by the conviction that every individual possesses the capacity for positive transformation. We advocate for, support, and empower individuals to overcome...

  • Client Intake Specialist

    2 weeks ago

    Chicago, Illinois, United States TASC Full time

    Position OverviewAt TASC (Treatment Alternatives for Safe Communities), we are dedicated to fostering a healthier, safer, and more equitable society. Our guiding principle since 1976 is the belief in the potential for positive transformation within every individual. We advocate for, support, and empower individuals to overcome obstacles, achieve recovery,...

  • Intake Specialist

    3 weeks ago

    Chicago, United States Legal Aid Chicago Full time

    Legal Aid Chicago encourages applicants with relevant volunteer and work experience, who have experiences with our client communities or individuals who identify as a person of color, LGBTQIA+, immigrant, or otherwise having backgrounds and experiences that are underrepresented in the legal profession to apply.For over 50 years, Legal Aid Chicago has...

  • Intake Specialist

    3 weeks ago

    Chicago, United States Legal Aid Chicago Full time

    Legal Aid Chicago encourages applicants with relevant volunteer and work experience, who have experiences with our client communities or individuals who identify as a person of color, LGBTQIA+, immigrant, or otherwise having backgrounds and experiences that are underrepresented in the legal profession to apply.For over 50 years, Legal Aid Chicago has...

  • Intake Specialist

    2 weeks ago

    Chicago, United States Legal Aid Chicago Full time

    Legal Aid Chicago encourages applicants with relevant volunteer and work experience, who have experiences with our client communities or individuals who identify as a person of color, LGBTQIA+, immigrant, or otherwise having backgrounds and experiences that are underrepresented in the legal profession to apply. For over 50 years, Legal Aid Chicago has...

  • Intake Specialist

    3 weeks ago

    Chicago, United States Legal Aid Chicago Full time

    Legal Aid Chicago encourages applicants with relevant volunteer and work experience, who have experiences with our client communities or individuals who identify as a person of color, LGBTQIA+, immigrant, or otherwise having backgrounds and experiences that are underrepresented in the legal profession to apply. For over 50 years, Legal Aid Chicago has...