Administrator

2 months ago

Lenexa, United States MAVi Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


What we are looking for:

We seek a well-organized and hard-charging Administrator for our thriving home technology business. If you are a motivated individual who enjoys keeping the companys CEO on track with his day-to-day needs while providing clients with world-class customer service, we should talk...

Position Description:

As the Administrator at MAVi, your time will be divided into two main responsibilities:

  • For starters, it is your job to make sure our CEO is focusing only on what he should be focusing on. As with most company owners, Its too easy for our CEO to get distracted by multiple tasks and needs that pop up on a daily basis, all of which are important and require his attention, but which also keep him from focusing on growing the company. Your job is to help organize his priorities each day; take note of the good ideas he has while filtering out the bad ones; make sure all the dozens of daily tasks are assigned to the right people across the company and that theyre actually following up on those tasks. If youre really good at this, youll eventually get to the point where youre one step ahead of our CEO, anticipating what hes going to need and making it happen before he even realizes he needs it

  • You also have an important second responsibility. We are in the business of making sure our clients are happy with their home technology at every stage of their relationship with us. We need you to ensure that our clients are receiving top-class service and support experience 100% of the time. This will include working extensively within a suite of service tools we have implemented for communications and ticket tracking. You will be responsible for ensuring follow-through in a timely manner, coordinating and scheduling resources, and staying in close communication with our valued clients throughout the process. You will work directly with our company leadership and field service teams to continually ensure that our service systems and highly structured processes are adhered to by both our internal team and our valued clients.

If we are lucky, your daily focus on these two responsibilities will be planned and structured. However, ours is a fast-moving and dynamic line of work. Your priorities can shift at a moments notice. You must be comfortable with this and willing to be an active participant in juggling multiple demands. You will always be expected to treat our clients with patience and friendliness no matter how big or small their issues.

Job Requirements:
  • 5+ years administrative, executive assistant, or office management experience
  • 3+ years of experience with customer service
  • A very high level of emotional intelligence
  • Excellent organizational skills
  • Extreme attention to detail
  • Excellent communication skills
  • Resourceful and willing to patiently work through challenging situations
  • Patient and friendly at all times
  • Dedicated to details and follow-through
  • Ambition to strive for 100% client satisfaction at all times
Culture Fit:
  • Do you thrive in a fast-paced environment? Do you enjoy knowing today is going to be different from yesterday? We change priorities by the hour, so you need to enjoy helping set the pace.
  • Do you write things down even when everyone else is simply listening? If so, our CEO will love you.
  • Do you believe theres always room for improvement? We are always in pursuit of perfection when it comes to the client experience.
  • Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every member of our team puts client service first and foremost.
  • Are you happy to lend a helping hand? Service can be a thankless business - your drive to help needs to come from within.
  • Are you frequently putting yourself in others shoes? We believe empathy and understanding are key to all phases of the client relationship
  • Do you pick up the ball that someone else may have dropped? We are looking for people who are committed to the company's goals beyond just doing their jobs.

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