Telephony Program Analyst with 911 exp
2 weeks ago
Client : DC Government
Location : Washington, D.C. (onsite)
Job Description:
Responsibilities:
- Oversee the maintenance and operation of 911 telephony systems, including call routing, recording, and backup systems
- Manage and support the 911 wireless call routing program, ensuring accurate routing of wireless calls to the appropriate public safety answering points (PSAPs).
- Manage the 911 location database, ensuring it is up-to-date and accurate to facilitate effective emergency response.
- Coordinate with communication service providers (CSP) to ensure seamless integration and functionality of telephony systems.
- Coordinate and facilitate 911 call routing testing for the agency with CSP, including wireless, wireline, VoIP/Wi-Fi, and text.
- Facilitate and manage the onboarding of new CSPs in the District.
- Manage the DC-OUC CSP 911 Outage and Escalation process. Conduct an annual audit of 11 24x7 Escalation and Contingency program.
- As part of managing the CSP program, coordinate and analyze quarterly performance meetings. Lead coordination efforts for CSP migrations to the NGCS (NextGeneration 911 Core Services).
- Coordinate with telecommunications providers to ensure the integrity and reliability of services.
- Manage 911 wireless Cell on Wheels (COW) deployment for major events impacting DC GOV.
- Troubleshoot and resolve technical issues related to telephony systems.
- Analyze data calls and performance metrics to identify trends, inefficiencies, and areas for improvement in both landline and wireless call routing and location accuracy.
- Conduct GIS routing validation processes to ensure that geographic data is accurate and that routing algorithms are functioning correctly.
- Prepare reports and presentations for stakeholders on system performance and recommendations for enhancement.
- Ensure compliance with federal, state, and local regulations related to emergency telecommunications, including wireless call routing standards set by the Federal Communications Commission (FCC).
- Stay updated on industry best practices and technological advancements in 911 systems, wireless call routing, and GIS technology.
- Provide training and support to emergency dispatch personnel on the use of telephony systems.
- Coordinate projects and act as a point of contact for technical support and issues related to communication service provider management program, telephony systems, wireless call routing, and location accuracy.
- Work with cross-functional teams to implement new technologies that enhance emergency response capabilities, including improvements to wireless call location accuracy and GIS routing validation processes.
- Develop and maintain program documentation, including project plans, timelines, and reports.
- Collaborates with internal and external stakeholders to gather requirements and ensure alignment with program objectives.
- Monitors and evaluates program performance metrics and provides regular reports to management.
-
Telephony Program Analyst
2 weeks ago
Washington, United States Go intellects Inc Full time $60Job DescriptionJob DescriptionOUC -Telephony Program Analyst (745552)Rate: $60.00/hour on W2Work Status: US Citizen, H1B, GC or Authorized to work - Sponsorship not available DHS Work Arrangement: OnsiteWorksite Address: Washington, DCSubmittals due: 08/29/2024Interviews: Webcam OnlyBackground check: Extensive criminal history background check will be...
-
Telephony Program Analyst
2 weeks ago
Washington, United States AHU Technologies Inc Full time $62 - $69Job DescriptionJob DescriptionJob Description:Short Description: 6-10 years of experience. Provides assessments of technical and operational practices based on leading industry standards specific to the requested technology. Complete Description:The 911 Telephony Program analyst is responsible for managing and optimizing telecommunication systems used in...
-
Public Safety Telephony/ Voice Engineer
2 weeks ago
Washington, United States Morph Enterprise Full timeJob DescriptionJob Description100% ONSITE 6-10 years of experience. Provides assessments of technical and operational practices based on leading industry standards specific to the requested technology. The 911 Telephony Program analyst is responsible for managing and optimizing telecommunication systems used in emergency response operations. This role...
-
Program Analyst
4 weeks ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA. In this Program Analyst position, you will serve as the Alternate System owner for the Claim's Office System of Record. You will be the primary...
-
Program Analyst
4 weeks ago
Washington, Washington, D.C., United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA.In this Program Analyst position, you will serve as the Alternate System owner for the Claim's Office System of Record. You will be the primary system...
-
RF Engineer
2 months ago
Washington, United States Networking For Future Full timeNFF is searching for a RF Engineer candidate who will be responsible managing all Public Safety Communications for the District of Columbia including 911 telephony and dispatch system, Radio Communications network, Voice Recording, and LAN/ WAN syste Engineer, Communications, Public Safety, Monitoring, Systems, IT, Technology
-
Information Technician
3 months ago
Washington, United States Constellis Full timePOSITION SUMMARY The Information Technician (IT) Telephony Instructor provides instructional services to meet the Coast Guard’s unique needs in support of information equipment and software for training activities. The instructor will provide expert skills and knowledge to deliver instruction to USCG students, focusing on ensuring students achieve the...
-
Senior Civil Engineer
2 months ago
Washington, United States EXP Full timeJob Description At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences,...
-
Program Analyst
4 days ago
Washington, Washington, D.C., United States Advanced Program Analytics Full timeJob Summary:Advanced Program Analytics is seeking a highly skilled Financial Management Specialist to join our team. As a key member of our organization, you will be responsible for providing financial management support to our programs.Key Responsibilities:Assist in researching and writing responses to financial inquiries and requests for program...
-
Project Manager OCONUS
2 months ago
Washington, United States exp Federal Full timeJob DescriptionJob DescriptionProject Manager OCONUSLocation: Middle EastExp Federal's mission is to provide secure technical solutions to the U.S. Federal Government utilizing skilled personnel familiar with working throughout the United States and challenging overseas contingency environments. Exp Federal delivers program management, technical...
-
Senior Fire Safety Engineer
6 days ago
Washington, Washington, D.C., United States exp Federal Full timeJob OverviewPosition: Fire Protection Engineer - OCONUSCompany: Exp FederalExp Federal is a well-established, innovative architectural and engineering firm dedicated to delivering comprehensive design solutions, construction, and mission support to federal entities. Our professionals thrive in challenging environments, providing essential services to various...
-
RF Engineer
1 month ago
Washington, Washington, D.C., United States InterSources Inc Full timeClient is responsible for managing all Public Safety Communications for the District of Columbia including 911 telephony and dispatch system, Radio Communications network, Voice Recording, and LAN/WAN systems.The Contractor shall provide a RF Engineer / In-Building Wireless (IBW) Consultant professional with at least eight years of experience working in...
-
RF Engineer
1 month ago
Washington, United States InterSources Inc Full timeClient is responsible for managing all Public Safety Communications for the District of Columbia including 911 telephony and dispatch system, Radio Communications network, Voice Recording, and LAN/WAN systems.The Contractor shall provide a RF Engineer / In-Building Wireless (IBW) Consultant professional with at least eight years of experience working in...
-
Environmental Sustainability Specialist
2 days ago
Washington, Washington, D.C., United States exp Federal Full timeJob Description**Job Summary:**Exp Federal is seeking an Environmental Sustainability Specialist to provide regional technical support for a potential project in the Middle East. This position is contingent upon award of contract.Key Responsibilities:Facility Evaluations: Conduct facility evaluations in accordance with UFC standards.Inspections and...
-
Technical Support Analyst
6 days ago
Washington, United States RAND Full timeJob Type:Regular Client Tech Analyst - Washington D.C. OfficeThe RAND Corporation is in search of a Client Tech Analyst to deliver both in-person and remote technical support and expertise for Windows and Apple devices, as well as Microsoft Office 365 applications and other enterprise-level software. A typical day involves diagnosing intricate technical...
-
Site Superintendent
1 month ago
Washington, United States EXP US Services Full timeSite Superintendent Washington, DC Exp Federal's mission is to provide secure technical solutions to the U.S. federal government using skilled personnel familiar with working throughout the United States and challenging overseas environments. Exp Federal delivers program management, technical services, construction, and mission support services throughout...
-
Senior Fire Safety Engineer
2 weeks ago
Washington, Washington, D.C., United States exp Federal Full timeJob OverviewPosition: Fire Protection Engineer - OCONUSCompany: Exp Federal is a well-established, collaborative architectural and engineering firm dedicated to providing comprehensive design solutions, construction, and mission support to government entities. Our professionals operate in challenging environments, delivering vital support services to various...
-
Site Superintendent
3 months ago
Washington, United States exp Federal Full timeJob DescriptionJob DescriptionSite SuperintendentWashington, DCExp Federal's mission is to provide secure technical solutions to the U.S. federal government using skilled personnel familiar with working throughout the United States and challenging overseas environments. Exp Federal delivers program management, technical services, construction, and...
-
Program Analyst
1 month ago
Washington, Washington, D.C., United States Office Of The Chief Procurement Officer Full timeAs a Program Analyst (Data Analyst), you will:Support of all acquisitions systems, data management platforms and business reporting mechanisms. Assist with the preparation of special studies or reports relating to complex and difficult acquisition problems based on data and analyses, especially those which may be of a precedent-setting nature or those having...
-
Program Analyst
4 weeks ago
Washington, Washington, D.C., United States Office Of The Secretary Of Transportation Full timeAs a Program Analyst, you will:Continuously monitor the effectiveness of existing programs, and conduct needs assessments for the continuous improvement of these programs.Serve as a liaison to customers and stakeholders, gaining an understanding of needs at the division level that will impact the development of programs, systems, data gathering...