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Technical Support Supervisor

2 months ago


West Torrington, United States Aptyx Full time $70,000
Job DescriptionJob Description

The Injection Molding Technical Support Supervisor and Planner/Scheduler Support is responsible for overseeing the technical operations of injection molding processes and coordinating resources to execute production schedules to meet customer demands. This role combines technical expertise with leadership and planning skills to ensure efficient production, high-quality output, and optimal machine utilization.

Key Responsibilities:

Technical Supervision:

  • Resource Schedules and Coordination:
    • Develop, Manage and Coordinate Resource Schedules to maximize Machine/Press Utilization.
  • Process Setup & Optimization:
    • Oversee the setup of injection molding machines, ensuring all parameters are set correctly for each job.
    • Continuously monitor and direct technicians to adjust processes to optimize cycle times, reduce scrap, and improve part quality.
  • Troubleshooting:
    • Direct Support Team to diagnose and resolve technical issues related to molding machines, tooling, and materials.
    • Collaborate with maintenance teams to address machine breakdowns and ensure minimal downtime.
  • Quality Control:
    • Ensure that all products meet quality standards and specifications (process adhearence).
    • Implement and monitor quality control procedures and make necessary adjustments to processes.
  • Tooling Management:
    • Supervise the maintenance and storage of molds, ensuring they are in good working condition and available when needed.
    • Coordinate with the tool room for mold repairs and preventive maintenance.

Scheduling:

  • Production Planning/Scheduling Support (Back-up):
    • Ability to develop and manage production schedules based on customer orders, inventory levels, and machine capacity.
    • Coordinate with the sales and procurement teams to ensure material availability and delivery timelines.
  • Machine Utilization:
    • Maximize machine uptime by efficiently scheduling jobs and minimizing changeover times.
    • Plan for preventive maintenance and manage machine downtime to avoid production delays.
  • Shift Management:
    • Schedule and manage shifts for the Technical Support Team (Set-up Technicians, Material Handlers, Mold Maintenance/Mold Cleaning, Kitter, etc.) ensuring adequate coverage for all production hours.
    • Coordinate overtime and shift rotations as needed to meet production goals.
  • Documentation & Reporting:
    • Maintain accurate records of Training, Production Schedules, Machine Utilization, Set-up Times, Process Adjustments, ISO Docs, etc.
    • Prepare regular reports on production efficiency, quality issues, and scheduling challenges for management review.

Qualifications:

  • Education:
    • Associate's or Bachelor's degree in Engineering, Manufacturing, or a related field preferred.
    • Technical certifications in Injection Molding or related disciplines are a plus.
  • Experience:
    • 5+ years of experience in injection molding, with at least 2 years in a supervisory or scheduling role.
    • Strong technical knowledge of injection molding machines, tooling, and materials.
  • Skills:
    • Proficient in reading and interpreting control plans, process documentation, and technical specifications.
    • Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly.
    • Excellent organizational skills and attention to detail for effective Planning, Scheduling and Coordinating of resources.
    • Ability to lead and motivate a team, ensuring high productivity and morale.
    • Proficiency in production scheduling software and ERP systems (IQMS a plus).
    • Good communication skills for coordinating with cross-functional teams and reporting to management.
  • Physical Requirements:
    • Ability to work in a manufacturing environment, including standing for extended periods and lifting heavy objects as needed.

Work Environment:

  • Work Hours: Full-time position
  • Environment: Manufacturing plant with exposure to machinery noise, heat, and potentially hazardous materials. Adherence to safety protocols is mandatory.

Compensation:

  • Competitive salary based on experience.
  • Benefits package includes health insurance, retirement plans, and paid time off.