Automotive Service Writer

1 month ago


North Charleston, United States Cannon's Auto Electric Full time
Job DescriptionJob DescriptionCannon's Auto is looking to add a Service Writer to their team. This person will be accountable for interacting with our customers to address their concerns and communicating with our auto technicians to ensure a successful outcome.
The ideal candidate will have previous automotive service writing experience, be a reliable employee, exhibit teamwork, and add value to our organization.  

Duties
  • Interact with customers, listen to their questions and concerns and provide timely responses.
  • Educate customers about the company’s products, services and offers.
  • Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
  • Review customer accounts and report changes to internal staff.
  • Manage complaints, returns and resolve customer grievances.
  • Record customer details and transactions.
  • Serve as a customer relationship manager.
  • Serve as a link between customers and mechanics.
Qualifications
  • High school diploma or equivalent
  • Proven experience in sales or customer relations for the auto repair business
  • Excellent customer service skills
  • Problem-solving and listening skills
  • Patient disposition and ability to resolve conflicts
  • Knowledgeable in computer applications and industry-specific software
  • Basic accounting skills and knowledge of electronic payment systems
  • Technical knowledge of automotive components, including the internal combustion engine, electrical, suspension, braking and transmission systems.

We offer a competitive compensation plan, based on your experience and knowledge, as well as paid holidays and vacation time.
 

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