Service Writer

1 month ago


North Charleston, United States Recruiting Solutions Full time
Job DescriptionJob Description

Cannon's Auto is looking to add a Service Writer to their team. This person will be accountable for interacting with our customers to address their concerns and communicating with our auto technicians to ensure a successful outcome.

The ideal candidate will have previous automotive service writing experience, be a reliable employee, exhibit teamwork, and add value to our organization.  

 

Duties

•      Interact with customers, listen to their questions and concerns and provide timely responses.

•      Educate customers about the company’s products, services and offers.

•      Schedule appointments, take orders, monitor service progress, calculate charges and process payments.

•      Review customer accounts and report changes to internal staff.

•      Manage complaints, returns and resolve customer grievances.

•      Record customer details and transactions.

•      Serve as a customer relationship manager.

•      Serve as a link between customers and mechanics.

Qualifications

•      High school diploma or equivalent

•      Proven experience in sales or customer relations for the auto repair business

•      Excellent customer service skills

•      Problem-solving and listening skills

•      Patient disposition and ability to resolve conflicts

•      Knowledgeable in computer applications and industry-specific software

•      Basic accounting skills and knowledge of electronic payment systems

•      Technical knowledge of automotive components, including the internal combustion engine, electrical, suspension, braking and transmission systems.

 

We offer a competitive compensation plan, based on your experience and knowledge, as well as paid holidays and vacation time.

 

Company DescriptionGreat opportunity, and working environmentCompany DescriptionGreat opportunity, and working environment
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