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Service Writer
1 month ago
Cannon's Auto is looking to add a Service Writer to their team. This person will be accountable for interacting with our customers to address their concerns and communicating with our auto technicians to ensure a successful outcome.
The ideal candidate will have previous automotive service writing experience, be a reliable employee, exhibit teamwork, and add value to our organization.
Duties
• Interact with customers, listen to their questions and concerns and provide timely responses.
• Educate customers about the company’s products, services and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve customer grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager.
• Serve as a link between customers and mechanics.
Qualifications
• High school diploma or equivalent
• Proven experience in sales or customer relations for the auto repair business
• Excellent customer service skills
• Problem-solving and listening skills
• Patient disposition and ability to resolve conflicts
• Knowledgeable in computer applications and industry-specific software
• Basic accounting skills and knowledge of electronic payment systems
• Technical knowledge of automotive components, including the internal combustion engine, electrical, suspension, braking and transmission systems.
We offer a competitive compensation plan, based on your experience and knowledge, as well as paid holidays and vacation time.
Company DescriptionGreat opportunity, and working environmentCompany DescriptionGreat opportunity, and working environment
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