Tier I Support Specialist

5 days ago

Washington, Washington, D.C., United States STRATUS Solutions Full time
About Us

At STRATUS Solutions, we're dedicated to delivering innovative solutions that drive real-world impact. Our team of experts is passionate about empowering government agencies to preserve national security, deliver justice, and serve the public with cutting-edge technologies and quality analysis.

We take pride in our collaborative approach, working closely with agencies and industry partners to overcome technical and cultural hurdles and drive innovation. Our expertise in cross-domain and boundary solutions, network analytics, DevOps, and low-to-high development sets us apart in the industry.

Job Summary

We're seeking a highly motivated and customer-focused Tier I Support Specialist to join our team. As a key member of our support team, you'll provide exceptional service to our USCP customers, resolving issues efficiently and effectively.

Your primary responsibilities will include:

  • Providing Tier I support for requests for service through email, phone, or in-person interaction with USCP customers.
  • Documenting all requests for service using our Help Desk ticketing system.
  • Communicating information in an effective manner to ensure customer issues are successfully resolved.
  • Providing regular updates to OIS Operations management via email on common problems encountered and identifying possible longer-term solutions to reduce future problems.
Requirements

To be successful in this role, you'll need:

  • 1-3 years of experience in a program of similar scope, type, and complexity.
  • Experience working in and knowledge of customer service and customer support principles and methods.
  • Ability to present formal and informal training and assistance to customers.
  • Ability to report, respond to, and resolve customer requests.
  • Experience working with Microsoft Windows (Windows 7 and Windows 10) and Microsoft Office (MS Office 2016), and general Exchange/Outlook support.
  • Experience in troubleshooting basic computer (desktop, laptop, tablet) issues and triaging as needed to resolve requests for service in a timely manner.
  • Ability to work in a fast-paced environment providing continuous support to users and critical operations monitoring and escalation.
  • Ability to communicate verbally effectively and in writing to customers, peers, technical staff, and Government.
What We Offer

We're committed to providing a supportive and empowering work environment that fosters growth and development. As a member of our team, you'll enjoy:

  • Excellent compensation and benefits package.
  • Multiple health insurance options, including a PPO plan with zero deductibles and an HSA plan.
  • 401k Immediate Vesting with company matching.
  • Fully paid long-term disability, short-term disability, and life insurance.
  • Flexible Spending Account options.
  • Generous paid time off.
  • Flexible work schedules with the ability to bank extra hours for additional time off.
  • Semi-Annual bonuses for hours worked 'over standard'.
  • Government shutdown protection.
  • Employee-centric culture and a commitment to empowering those who are good at what they do.
  • A commitment to learning and growth, with a training budget, education assistance, mentorship programs, and collaborative learning sessions.

We're an equal opportunity employer and welcome applications from diverse candidates.

  • Tier I Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Applied Insight Full time

    About Applied InsightAt Applied Insight, we're passionate about solving real-world problems and delivering innovative solutions to our customers. As a leading provider of advanced technologies and quality analysis, we work closely with government agencies and industries to overcome technical and cultural hurdles to innovation.Job SummaryWe're seeking a...

  • Tier I Support Specialist

    6 days ago

    Washington, Washington, D.C., United States STRATUS Solutions Full time

    About UsAt STRATUS Solutions, we're dedicated to delivering innovative solutions that address real-world challenges. Our team of experts works closely with government agencies and industry partners to overcome technical and cultural hurdles, empowering them with cutting-edge technologies and quality analysis.Job SummaryWe're seeking a highly skilled Tier I...

  • Tier I Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Applied Insight Full time

    About UsAt Applied Insight, we're dedicated to solving real-world problems and delivering innovative solutions to our federal government customers. Our team of experts works closely with agencies and industries to overcome technical and cultural hurdles, empowering them with the latest end-to-end cloud infrastructure, big data, and cyber capabilities.Job...

  • Tier I Support Specialist

    2 days ago

    Washington, Washington, D.C., United States Applied Insight Full time

    About the Role:We are seeking a highly skilled and experienced IT Service Desk Professional to join our team at Applied Insight. As a Tier I Support Specialist, you will be the initial point of contact for USCP customers, providing exceptional customer service and technical support.Key Responsibilities:Provide Tier I support for requests for service through...

  • Tier I Support Specialist

    5 days ago

    Washington, Washington, D.C., United States STRATUS Solutions Full time

    About UsWe are a leading provider of innovative solutions to federal government customers, enhancing their ability to preserve national security, deliver justice, and serve the public with advanced technologies and quality analysis.We work closely with agencies and industries to overcome technical and cultural hurdles to innovation, empowering them with the...

  • IT Support Specialist

    5 days ago

    Washington, Washington, D.C., United States iTrust Human Capital Management Full time

    Job Title: IT Help Desk Tier I, II, IIIWe are seeking skilled and customer-oriented IT Support Specialists to join our team at iTrust Human Capital Management.Job SummaryThe ideal candidate will provide technical assistance across three tiers of support, ensuring efficient resolution of IT issues and maintaining high levels of user...

  • IT Support Specialist

    1 month ago

    Washington, Washington, D.C., United States iTrust Human Capital Management Full time

    About the RoleiTrust Human Capital Management is seeking skilled and customer-oriented Help Desk Support Specialists to provide technical assistance across three tiers of support.Tier I SupportServe as the first point of contact for all IT-related inquiries and issues, providing basic technical support for hardware, software, and network problems.Provide...

  • Tier I NOC Analyst

    5 days ago

    Washington, Washington, D.C., United States Versar Full time

    About the Role:As a Tier I NOC Analyst at Versar Global Solutions, you will be responsible for providing first-line network operations investigation and diagnosis of all incidents, logging all details and prioritization codes into ServiceNow incident tickets. You will monitor network and cloud network management tools and respond to alerts, and incident...

  • Tier II Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Applied Insight Full time

    About UsAt Applied Insight, we're dedicated to solving real-world problems and delivering innovative solutions to our federal government customers. Our team of experts works closely with agencies and industry partners to overcome technical and cultural hurdles, empowering them with the latest cloud infrastructure, big data, and cyber capabilities.Job...

  • Desktop Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States RightDirection Technology Solutions Full time

    Job Title: Help Desk Tier II Desktop SpecialistCompany: RightDirection Technology Solutions LLCJob Summary:The Help Desk Tier II Desktop Specialist will provide technical support to the HR Help Desk at the U.S. Dept of State in Washington, D.C. This is a full-time, on-site position with standard office hours. The successful candidate will be responsible for...

  • Tier II Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Applied Insight Full time

    About UsAt Applied Insight, we're dedicated to solving real-world problems and delivering innovative solutions to our federal government customers. Our team of experts works closely with agencies and industry partners to overcome technical and cultural hurdles, empowering them with the latest technologies and quality analysis.Job DescriptionWe're seeking a...

  • Tier 2 IT Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States NetCentrics Corporation Full time

    Job Title: Tier 2 Helpdesk TechnicianJob Summary:We are seeking a highly skilled and experienced Tier 2 Helpdesk Technician to join our team at NetCentrics Corporation. As a key member of our IT support team, you will be responsible for providing technical support to senior executive leadership, leading major building moves, and collaborating with Desktop...

  • Technical Support Specialist, NOC Tier 3

    4 days ago

    Washington, Washington, D.C., United States Patriot LLC Full time

    Job SummaryPatriot LLC is seeking a highly skilled Technical Support Specialist to join our team in Washington D.C. as a NOC Tier 3 specialist.Key ResponsibilitiesProvide advanced technical support for customers, including troubleshooting, problem-solving, and technical support for networked systems, applications, mobile devices, and workstations.Manage...

  • Tier I NOC Analyst

    2 days ago

    Washington, Washington, D.C., United States Versar Full time

    About the Role:Versar Global Solutions is seeking a highly skilled Tier I NOC Analyst to join our team. As a key member of our Network Operations Center, you will be responsible for monitoring and operating computer systems, troubleshooting issues, and providing exceptional customer service.Key Responsibilities:Monitor network dashboards and analyze problems...

  • Technical Support Specialist, NOC Tier 3

    5 days ago

    Washington, Washington, D.C., United States Patriot, LLC Full time

    Job OverviewPatriot, LLC is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our NOC team, you will be responsible for providing advanced technical support to our clients.Key Responsibilities:Provide Tier 3 technical support for customers, including advanced troubleshooting and problem-solving.Manage and support...

  • Tier II Service Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Our team of technologists has always gone the extra mile to help our federal clients succeed.However, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the...

  • Help Desk Support Specialist

    2 days ago

    Washington, Washington, D.C., United States Leidos Full time

    The National Security Sector of Leidos has a career opportunity for a Help Desk Support Specialist to be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT...

  • Tier 1 Help Desk Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Iron Bow Technologies Full time

    Job Title: Tier 1 Help Desk TechnicianIron Bow Technologies is a leading provider of next-generation solutions, delivering mission success across government, healthcare, and commercial industries. We are seeking a highly skilled and customer-focused Tier 1 Help Desk Technician to join our team.Key Responsibilities:Provide exceptional customer support via...

  • Network Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Mele Accociates Full time

    Job Title: Tier 2 Service Desk SpecialistWe are seeking a highly skilled and experienced Tier 2 Service Desk Specialist to join our team at MELE Associates, Inc. in Washington, DC.Job Summary:The successful candidate will provide technical assistance and support to customers via phone, chat, or email, and will be responsible for diagnosing and resolving...

  • Service Desk Specialist

    6 days ago

    Washington, Washington, D.C., United States ManTech International Corporation Full time

    Secure Our Nation, Ignite Your FutureBecome an integral part of a diverse team at ManTech International, where employees come first.As a Service Desk Specialist - Tier 2, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.This role supports two different shifts (7:00am - 3:30pm OR 9:30am -...