Tier 2 Desktop Support Specialist
2 days ago
Tantus Technologies Inc, a Top Workplace recognized by the Washington Post, is seeking a skilled Tier 2 Desktop Support Engineer to provide Windows desktop system administration, support, and services for PCoIP remote workstations in a secure, controlled environment.
Key Responsibilities:- Provide desktop support in a Windows systems support environment, responding to incoming calls, tickets, and emails.
- Offer client system training and perform desk-side training as needed.
- Resolve hardware and software problems, referring other issues to the appropriate organizations.
- Track the status of all problems within the environment through resolution.
- Document special procedures required for continuous operations of systems.
- Review monitoring logs for problem identification and suggested resolutions.
- Install and configure new hardware components for operations in a classified network environment.
- Interface with customers to support their operational environment.
- Schedule maintenance and services activities.
- Plan, conduct, and report tests with government staff.
- Develop and maintain detailed documentation as requested by the Client Service team lead.
- Top Secret (TS) security clearance required; active 'Q' clearance preferred.
- At least 3 years of experience providing IT support to users at multiple locations.
- At least 2 years of experience with Windows 10 administration in domain-connected environments, Microsoft software support, and administration.
- At least 1 year of experience with Office 365 cloud Exchange administration, PowerShell, Group Policy, and helpdesk ticketing systems.
- At least 1 year of experience working in a Windows server environment or as a computer professional maintaining, configuring, installing, and supporting Windows workstations and resources.
- Experience with VMware ESXi virtual servers on UCS and/or HPE Blade hardware.
- Understanding of basic networking concepts.
- Ability to work cooperatively and function well in a team environment.
- Excellent verbal and written communication skills.
- Excellent customer interface skills.
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Tier 2 Desktop Support Engineer
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Washington, United States Tantus Technologies Full timeOverview Tantus Technologies Inc (Tantus) - recognized by the Washington Post as a Top Workplace - is looking to hire a Tier 2 Desktop Support Engineer who will provide Windows desktop system administration, support and services for PCoIP remote workstations in a secure, controlled environment. The individual in this role will also provide software/technical...
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