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Customer Service Representative

2 months ago

Lewis Center, United States Dawson Full time
Job DescriptionJob DescriptionCustomer Service RepresentativeEquipment Supplier$43,680 AnnuallyPermanent OpportunityMonday-Friday, 8:00am-5:00pmLewis Center, Ohio (onsite) What the position offers:
  • Medical, Dental, Vision, and Life Insurance offered
  • 401k
  • Tuition reimbursement
  • Wellness program
What you’ll be doing:
  • Act as a liaison, providing products and service information and resolving customer issues with accuracy and efficiency
  • Engage with customers enthusiastically, showing patience, empathy, and strong communication skills
  • Advocate for customers, putting yourself in their shoes and ensuring their needs are met
  • Confidently troubleshoot and investigate to resolve customer complaints effectively
  • Aim to maintain excellent service standards, respond efficiently to inquiries, and ensure high customer satisfaction
  • International shipping operations, quotations, shipping, invoicing, scheduling, and documentation
  • Telephone and email communication related to customer inquiries, pricing, and order processing
Who we’re looking for:
  • Experience addressing issues that customers and prospective customers may have
  • Ability to communicate professionally, effectively, and efficiently in all correspondence
  • Must have a strong work ethic and a high energy level for fast fast-paced environment
  • Ability to work with a diversified workforce and customer base
  • Computer skills including but not limited to MS Office, Word, Excel, and basic user-level competence for both Windows and DOS applications
  • Ability to multi-task, prioritize, and manage time effectively
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