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Customer Service Representative

1 month ago

Lewis Center, Ohio, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. This role is crucial to the success of our retail stores, and we are looking for someone who can provide exceptional service to our customers.

Key Responsibilities
  • Provide excellent customer service by determining customer needs and presenting appropriate products and services
  • Assist customers in person and over the phone by answering questions and resolving issues
  • Build strong relationships with wholesale and retail customers to drive sales and customer satisfaction
  • Process sales transactions accurately and efficiently
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain a clean and organized store environment
  • Load and unload delivery trucks
  • Assist with making deliveries as needed
Requirements
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Must be willing to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Valid driver's license
  • High school diploma or equivalent
  • Previous experience in a retail or customer service role
  • Ability to read, write, and communicate in multiple languages