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Hotel Front Desk Receptionist

4 months ago

Fairbanks, United States Comfort Inn Fairbanks Full time
Job DescriptionJob Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. Looking for 2 pm-10 pm shift and weekends. If this sounds like you, apply today

Compensation:

$17 - $18 hourly

Responsibilities:
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Mitigate customer complaints as needed
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • High school diploma, GED, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Company

Welcome to our pet-friendly Comfort Inn Fairbanks hotel in Alaska. Find our hotel amid all the action, just four miles from Fairbanks International Airport. When you check-in, you'll be greeted with free WiFi, a free hot breakfast, a fitness center, and a business center. At the end of the day, unwind in your guest room with a flat-screen TV, microwave, and mini-fridge. Our hotel also features a marketplace for last-minute needs and a laundry facility for your wardrobe. Of course, rely on a hot cup of coffee anytime.