Front Desk Representative

1 day ago


Fairbanks, Alaska, United States SpringHill Suites Fairbanks Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Fairbanks. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.

Key Responsibilities
  • Register guests and process check-ins and check-outs in a timely and efficient manner
  • Provide accurate and up-to-date information to guests regarding hotel services and amenities
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Process payments and handle guest transactions
  • Maintain a clean and organized front desk area and ensure that all necessary supplies are available
Requirements
  • High school diploma or equivalent required
  • Previous experience in a customer service or front desk role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a talented and dedicated team


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