Program Manager

Openings in our Newton and Brookline locations

The Price Center, a service agency empowering individuals with intellectual and developmental disabilities to thrive in work, living, and social settings, is hiring a Program Manager (House Manager) to join our Residential Services/ Community Living team.  

The Price Center is a dynamic and supportive community that empowers adults with intellectual and developmental disabilities through our community day programs, community living programs, employer services programs, and more. We provide a nurturing environment where our participants can thrive and achieve their fullest potential. Our Residential Services/ Community Living program operates six homes in Newton and Brookline where our team provides the individuals in these homes with a safe and comfortable environment. The Program Manager/ House Manager oversees one of these homes and ensures a safe and comfortable environment, where needs are met and residents are living to their fullest potential. 

More about the position: 

Specifically, the Program Manager (House Manager) will run the day to functions of one of our residential homes, including supervising house staff, fulfilling program development and administrative responsibilities, coordinating behavior program planning and medications, coordinating all individual services, supervising care staff, managing program finances, and physical site, and function as a liaison with families, neighbors, employers and government agencies. 

Also, the House Manager will provide direct care to residents with a focus on daily living skills and case management. We’re looking for candidates with the vision and drive to run the day to the day of the home, have a vision for continuing to refine and improve programming, and can build a warm, welcoming home where all participants meet their fullest potential. 

We have openings in Newton and Brookline.  

Your primary responsibilities will include:

1. Financial Monitoring and Supervision

• Teach budgeting skills to individuals; follow financial plans for individuals to maximize their independence; 

• Maintain contact with SSI/SSA and ensure regular ongoing reporting of all necessary information or assist guardian/ conservator in their reporting; 

• Handle individual and house petty cash; maintain housing financial records; approve timesheets for all staff; maintain house budgets.

2. Medical

• Maintain up to date DDS required medical and dental records; 

• Follow and train staff on all medical protocols and Doctor Orders; follow all MAP guidelines for all areas of Medication Administration; 

• Arrange and attend all medical appointments and handle all medical emergencies; Input all medical information and appointments into eHana; updating HCR and other medical assessments in HCSIS; accompany and advocate for residents at emergency room visits and urgent care centers.  

3. Staff Supervision and Management

• Responsible for the overall vision, functioning, and quality of the program; 

• Serve as the primary manager in charge during each working day, providing direction to regular and relief staff; provide staff training; conduct monthly supervision sessions with each staff member;

• Participate in hiring, orientation, supervision, and evaluation of all house staff members; facilitate monthly staff meetings; 

• Meet regularly with the Program Director and participate in all management meetings, as scheduled.

4. Religious

• Provide opportunities for meaningful, spiritually fulfilling religious activities for each individual according to his/her own religious preference and background. 

5. Individual Services

• Monitor and train staff on all individual services within the program; Provide direct care services to the individuals in the program; serve as the Human Rights and/ or Fire Safety Officer. 

• Develop and maintain data collection systems for each individual and ensure systems are being utilized. 

• Supervise the development of all individuals’ ISPs and all aspects of ensuring goals of the ISPs are met; 

• Provide monthly and quarterly updates; train all staff on the implementation  

• Maintain program records.  

• Follow and train staff on all dietary protocols for each individual (nutrition, meal preparation, feeding support, table manners, etc.).  

• Provide support with lifting; transferring individuals from bed into wheelchair or from wheelchair to bed may be required. 

• Support program participants’ right to express their religious affiliations and cultural traditions through preferred and relevant activities.

6. Recreation

• Organize and ensure staff carry out diverse educational and recreational activities for all individuals; transport individuals to recreational activities, by personal vehicle or agency vehicle.  

7. Programmatic

• Assist the Program Director on developing budget recommendations; assist the Program Director in developing and implementing program procedures; 

• Oversee supply inventory; oversee daily upkeep of the house and managing maintenance; daily documentation in each individual’s binder; 

• Participate in program licensing procedures in coordination with QA Manager and Program Director; maintain compliance with regulatory, accreditation, and licensing affiliates; 

• Completing and reviewing all Human Rights items within the program; 

• Responsible for providing last-minute coverage for staff absences if coverage; Participate in the on-call rotation and provide weekend support as necessary; 

• Must be available to provide shift oversight on all shifts.  

8. Communication

• Ensure each individual has the opportunity for choice: food, TV, activity, etc.; 

• Participate in and be responsible for shift report oversight at the start and end of each shift for incoming/ outgoing staff, including sicknesses, hospitalizations, behaviors and review logbook; maintain timely and effective communication regarding individual updates to the Program Director and house staff;  

• Maintain positive communication with families of individuals, neighbors, employers, and service professionals.

8. Safety

• Organize, participate, and complete monthly fire drills;  

• Ensure the residence and egresses are clean report all environmental hazards; complete monthly safety inspections; 

• Ensure staff/ individual ratios are maintained at all times;  

• Provide proper supervision to staff and individuals at the residence and in the communities; 

• All staff need to be knowledgeable in universal contact, isolation precautions and proper use of personal protective equipment (PPE).  

Qualifications for the role:   

• You have a minimum of three (3) years of direct care experience at a human services agency, including some experience working with people with developmental or intellectual disabilities; 

• You have at least one year of management experience;  

• You have demonstrated teaching and training skills;  

• You have strong written and verbal communication skills and can interact with individuals/staff/families and the program team in a professional manner;  

• You bring vision and creativity to ensure your residential home’s program is always improving, trying new ideas, and creating the best possible environment for our individuals; 

• You are Medication Administration Certification (MAP) certified in Massachusetts;  

• You can lift, transfer, and support the body weight of any program individual with the help of another employee;  

• You have a valid driver’s license, a clean driving record and a willingness to use personal or an agency vehicle during the course of employment; 

• You have flexibility for early morning and later evening availability in addition to weekend availability when needed. The regular hours of the role at 9am – 5pm, Monday through Friday; 

• You have a High School Diploma 

Preferred qualifications (but not required):  

• Bachelor's or associate degree

Compensation and benefits: The compensation for this role is $27/ hour plus a full benefits package. Please visit here for more details on our benefits package. This is an exempt position. 

Details: This is a full-time position (9am to 5pm) based in our Newton or Brookline residential homes as well as additional hours on a night and monthly on-call rotation for weekends. You will report to an Assistant Director in our Residential Services Program.  

To apply: Please submit your resume, complete our short application, and include where you heard about the job. The Price Center is partnering with Rooted Edge Consulting to help coordinate the search. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Katie Kuhl at KKuhl@thepricecenter.org. 

Why should you join our team? 

• Impactful Work: Make a real difference in the lives of individuals with intellectual and  developmental disabilities. 
• Supportive Team: Be part of a passionate and collaborative team that values your contributions. 
• Professional Growth: Enjoy opportunities for ongoing training and career development. 
• Rewarding Environment: Experience the fulfillment of helping others achieve their fullest potential. 

The Price Center is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.