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Memory Care Program Manager

2 months ago

Newton Massachusetts, United States Sunrise Senior Living Full time

Job Title: Memory Care Program Manager

Job Summary:

Sunrise Senior Living is seeking a skilled Memory Care Program Manager to lead our reminiscence neighborhood. As a key member of our team, you will be responsible for providing overall leadership and management of the program, promoting excellence in resident care, and championing the designated care manager concept throughout the neighborhood.

Responsibilities:

  • Plan, organize, develop, and lead the overall operation of the reminiscence neighborhood in accordance with federal, state, and local laws and Sunrise Senior Living standards.
  • Champion the all-embracing quality delivery of the Resident Centered model.
  • Act as the community champion in reminiscence programming and activities.
  • Partner with the Activities and Volunteer Coordinator (AVC) to ensure a variety of appropriate and individualized activities are available throughout the day and evening.
  • Design, schedule, and facilitate the reminiscence program incorporating Life Skills and focusing on creating pleasant days.
  • Partner with the Resident Care Director (RCD) to ensure that the residents' clinical needs are addressed.
  • Review, prior to move-in, the resident's preferences and needs and schedule the Family Meeting to discuss the Resident Profile.
  • Facilitate the Individualized Service Plan (ISP)/Individualized Care Plan (ICP) and Daily Assignment Sheet development to ensure excellence in service delivery, safety, hydration, and resident engagement in Life Skills programming.
  • Manage the assessment process to determine levels of care and staff.
  • Oversee planning for family events and services.
  • Exercise some discretion and independent judgment in performing and assessing needs of the residents.
  • Partner with the dining service coordinator to ensure meeting individualized resident needs and preferences and participates in the dining experience daily.
  • Understand resident changes in condition and take appropriate action including communication to family and physician.
  • Review, read, note, and initial Daily Log to document and learn about pertinent information and any resident's physical and behavioral changes.
  • Establish a cooperative relationship with the local Alzheimer's Association chapter or other Alzheimer's advisory organization.
  • Facilitate network contacts and arrange for speakers from community groups and organizations to provide educational support for families of the residents and serves as the liaison with the community Alzheimer's specialists.
  • Ensure monthly family support group meetings are planned and facilitated.
  • Partner with RSD ensuring that Sunrise clinical indicators are met and are below established benchmarks in restraint-free environment, weight management, anti-psychotics, and behavior management.
  • Quality Assurance and Regulatory Compliance:
    • Ensure that the community follows all federal, state, and local laws and regulations and Sunrise standards as it pertains to resident care and services.
    • Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for regulatory compliance.
    • Develop a thorough working knowledge of current and evolving state and local laws, regulations, policies, and procedures dictated for residents and ensures compliance.
    • Partner with leadership team to ensure and promote community is in compliance with OSHA/British Columbia Workers Compensation Act and Occupational Health and Safety Regulation requirements.
    • Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
  • Financial Management:
    • Assist in the presentation and value of Sunrise's products and services for our residents, families, team members, and targeted referral sources.
    • Assist the Executive Director (ED) in completing the annual community budget.
    • Understand and manage the department budget to include labor and other expenses and its impact on the community's bottom line.
    • Review monthly financial statements and implement plans of action for deficiencies.
    • Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
    • Coordinate with the community team to achieve maximum staff economies and cross-training when applicable.
    • Understand the internal cost associated with all Sunrise resident care programs.
  • Training, Leadership, and Team Member Development:
    • Manage the department, including, but not limited to, recruiting, hiring, supervising, training, coaching, and disciplining.
    • Ensure completion and compliance of all required team member paperwork.
    • Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
    • Presents at least two (2) minimodules a month to team members.
    • Develop a working knowledge of state and local regulations and ensures compliance through supervising and coaching team members.
    • Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.
    • Complete team member staffing and scheduling according to operational and budgetary guidelines.
    • Review timekeeping practices and payroll reports daily to ensure all hours worked are recorded and appropriately paid.
    • Conduct timely performance appraisals with meaningful conversations.
    • Hold team accountable, correct actions when necessary, and document.
    • Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
    • Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
    • Maintain compliance in assigned required training and all training required by state and local authorities as applicable to this role to ensure that Sunrise standards are always met.
  • Qualifications:
    • College degree preferred.
    • One (1) year supervisory experience preferred, including experience in dementia care, hiring staff, coaching, counseling, performance management, and daily operations supervision.
    • College degree or supervisory/management experience may be required by state and local requirements.
    • Ability to handle multiple priorities.
    • Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
    • Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.
    • Competent in organizational and time management skills.
    • Demonstrate good judgment, problem-solving, and decision-making skills.
    • Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications.
    • As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.
    • Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times.