Current jobs related to Strategic Technical Account Manager - San Fernando - Nihon Kohden

  • Strategic Technical Account Manager

    2 days ago

    San Fernando, United States Nihon Kohden Full time

    Job DescriptionJob DescriptionThe Strategic Technical Account Manager (STAM) owns an assigned client relationship from a technical services perspective post installation. The STAM is the focal point/contact for an assigned key client and assigned sites on either a sustaining or issue related basis.The STAM is a liaison for the client to NK internal teams as...

  • Strategic Account Manager

    2 days ago

    San Antonio, Texas, United States D3 Technical Services, LLC Full time

    Job SummaryWe are seeking a highly motivated and competitive Key Account Executive - Enterprise Solutions to support the architecture, engineering, and construction community.Key ResponsibilitiesDevelop and maintain executive client relationships to ensure introduction of D3 Technical Services, LLC or Autodesk enterprise solutions that drive real business...

  • Strategic Technical Account Manager

    1 month ago

    San Diego, United States Nihon Kohden Full time

    Job DescriptionJob DescriptionThe Strategic Technical Account Manager (STAM) owns an assigned client relationship from a technical services perspective post installation. The STAM is the focal point/contact for an assigned key client and assigned sites on either a sustaining or issue related basis.The STAM is a liaison for the client to NK internal teams as...

  • Strategic Technical Account Manager

    1 week ago

    San Diego, United States Nihon Kohden Full time

    The Strategic Technical Account Manager (STAM) owns an assigned client relationship from a technical services perspective post installation. The STAM is the focal point/contact for an assigned key client and assigned sites on either a sustaining or issue related basis. The STAM is a liaison for the client to NK internal teams as required for any issue...

  • Strategic Technical Account Manager

    1 day ago

    San Diego, United States Nihon Kohden Full time

    Job DescriptionJob DescriptionThe Strategic Technical Account Manager (STAM) owns an assigned client relationship from a technical services perspective post installation. The STAM is the focal point/contact for an assigned key client and assigned sites on either a sustaining or issue related basis.The STAM is a liaison for the client to NK internal teams as...

  • Strategic Technical Account Manager

    8 hours ago

    San Diego, California, United States Nihon Kohden Full time

    Job DescriptionJob Summary:The Strategic Technical Account Manager will be responsible for owning an assigned client relationship from a technical services perspective post installation. This role will serve as the primary point of contact for assigned accounts as a service-focused technical representative.Key Responsibilities:Proactively manage the client...

  • Technical Account Manager

    1 week ago

    San Diego, California, United States Nihon Kohden Full time

    Job OverviewThe Technical Account Manager (TAM) is responsible for managing a designated client relationship from a technical services viewpoint following installation. The TAM serves as the primary contact for a key client and associated sites, addressing both ongoing support and specific issues as they arise.Acting as a bridge between the client and...

  • Strategic Account Manager

    2 hours ago

    San Francisco, California, United States Pendo Full time

    About the RolePendo's Technical Account Managers play a pivotal role in providing proactive, strategic, and technical guidance to ensure customers can realize the full value of Pendo's solutions. These professionals connect business goals to the solutions in the Pendo platform, collaborating with enterprise, strategic, and at-risk customers as a strategic...

  • Strategic Account Manager

    1 month ago

    San Jose, California, United States Brady Corporation Full time

    Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust...

  • Technical Account Manager

    5 days ago

    San Francisco, United States The Hill Company Full time

    The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. We play a crucial role in a customer's success by providing proactive strategic and technical guidance, which enables growth, expansion, and deeper customer relationships. Our goal...

  • Strategic Account Manager

    4 weeks ago

    San Diego, United States beBee S US Full time

    The Account Management team supports our customers throughout their post-sale journey. This includes providing an exceptional interface with Miva, helping them grow their GMV using Miva’s solutions, and routinely evaluating their usage to optimize their sites.We are seeking a Strategic Account Manager to deliver outstanding customer service. To succeed in...

  • Strategic Account Manager

    9 hours ago

    San Francisco, California, United States Snowflake Computing Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Sales Executive to join our team at Snowflake Computing. As an Enterprise Sales Executive, you will be responsible for driving revenue growth and expanding our customer base in the enterprise market.Key ResponsibilitiesProspecting and Qualification: Identify and qualify new sales...

  • Strategic Account Manager

    1 week ago

    San Francisco, United States Alarm.com Full time

    Strategic Account Manager OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be...

  • Strategic Account Manager

    1 week ago

    San Francisco, United States Alarm.com Full time

    Strategic Account Manager OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be...

  • Principal Technical Account Manager, ES

    4 days ago

    San Francisco, United States Amazon Full time

    Principal Technical Account Manager, ES - SI - Strategic ISVJob ID: 2687296 | Amazon Web Services, Inc.Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team...

  • Client Account Manager

    2 months ago

    San Francisco, United States Intelligent Technical Solutions Full time $24 - $31

    Job Description:As a Client Account Manager at Intelligent Technical Solutions, you are expected to have the ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively to a various number of clients.Job Responsibilities:Grow existing accounts within the assigned...

  • Strategic Account Manager

    7 days ago

    San Jose, United States Brady Full time

    Position: Strategic Account Manager - West Coast Requisition ID:: 3578 Who we are: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room -...

  • Strategic Program Manager Account Management

    1 month ago

    San Francisco, California, United States Square Full time

    Job DescriptionThe Account Management Program Management & Strategy team (AM PM & Strategy) within Growth Data & Strategy (DAS) builds data-driven programs to enhance Account Manager efficiency and effectiveness, improving the experience for businesses using Square's ecosystem of products. Our initiatives are designed to drive business growth and customer...

  • Strategic Account Manager

    1 month ago

    San Jose, United States Brady Corporation Full time

    Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust...

  • Strategic Account Management Consultant

    7 hours ago

    San Jose, California, United States Ciena Full time

    About the RoleCiena is committed to our people-first philosophy, fostering a culture that prioritizes individual passions, growth, wellbeing, and belonging.We're a technology company that leads with our humanity, driving business priorities alongside meaningful social, community, and societal impact.Job SummaryAs a Strategic Account Management Consultant,...

Strategic Technical Account Manager

1 month ago

San Fernando, United States Nihon Kohden Full time
Job DescriptionJob Description

The Strategic Technical Account Manager (STAM) owns an assigned client relationship from a technical services perspective post installation. The STAM is the focal point/contact for an assigned key client and assigned sites on either a sustaining or issue related basis.

The STAM is a liaison for the client to NK internal teams as required for any issue related activity, acting as a technical subject matter expert for the Nihon Kohden products. This is a highly technical role that requires deep technical understanding of Nihon Kohden products and their integration with customer IT and customer information systems. In the case of customer issues, the STAM is responsible for hands on debugging and coordinating the resolution of the issues – coordinating with the appropriate internal NK support and/or engineering teams.

This is a high touch contact role designed to drive proactive improvement and maintain an actively managed relationship with the assigned client account. The STAM will work in partnership with the sales AE’s and all other team members with assigned responsibility as the technical service focused representative.

The STAM will assist the account AE to conduct quarterly QBR’s with client representatives to review past daily activities and issues reported, and to use that information in partnership with NK clients to improve their overall experience, relationship, and satisfaction. In general, a STAM will be assigned to a specific strategic client, or at the discretion of executive leadership, to other clients for other reasons.

Essential Functions and Main Duties

  • Serve as the primary point of contact for assigned accounts as a service focused technical representative.
  • Proactively manages the client relationship from a services and support delivery perspective ensuring client satisfaction.
  • Lead and hands-on onsite support activities related to troubleshooting and resolution of issues on behalf of their assigned client.
  • Coordinate with internal NK teams to ensure successful completion of support tasks and activities related to reported issues or processes in support of their assigned clients.
  • Ability to effectively participate and technically advise multiple complex patient monitoring teams.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

  • Bachelor’s degree in engineering or related discipline; relevant education and experience accepted in lieu of degree
  • Network certification (e.g., Cisco) preferred
  • Solutions Architect certification (e.g., AWS) preferred
  • 5+ years of experience in networking, network design, and network issue troubleshooting
  • Enterprise software development experience
  • Client relationship management experience
  • Service project management experience
  • Previous experience as a software engineer, service manager, or solutions architect preferred
  • A high degree of experience in a high touch customer focused technical organization
  • Level and compensation depends on location, experience, education and skills

Competencies Required

  • Strong technical knowledge of products and systems
  • Proficient with Microsoft Office suite, and other relevant programs pertaining to products
  • Strong analytical and problem-solving skills
  • Ability to make and commit to appropriate decisions in a timely manner
  • Excellent verbal and written communication skills
  • Excellent planning and organizational skills
  • Excellent conflict management skills
  • Ability to work cohesively with various specialties including construction, IT, electrical, and similar
  • Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
  • Able to work effectively both independently and in a collaborative team environment

Compensation

The anticipated range for this position is $96,000 to $142,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.

Travel: Approximately 80%

Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.

Nihon Kohden America’s official EEO policy statement follows. In keeping with this policy, Nihon Kohden America will continue to recruit, hire, train, and promote into all job levels the most qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. Similarly, Nihon Kohden America will continue to administer all other personnel matters (such as compensation, benefits, transfers, layoffs, company-sponsored training, education, tuition assistance, and social and recreational programs) in accordance with Company policy. Nihon Kohden America bases employment decisions on objective standards as much as possible in the furtherance of equal employment opportunity.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Nihon Kohden, please contact Human Resources.