Hotel Front Office Manager
4 months ago
Front Office Manager/Front Desk Supervisor
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.
Core Job Responsibilities & Duties
- Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service
- Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures
- Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction
- Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction
- Address guest concerns and complaints professionally, escalating issues as necessary
- Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures
- Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively
- Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities
- Conduct regular performance evaluations and identify opportunities for training and development
- Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction
- Coordinate with housekeeping to ensure timely room readiness and cleanliness standards
- Collaborate with the General Manager to implement policies, procedures, and service standards
- Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports
- Assist in managing room inventory and reservations, optimizing room occupancy and revenue
- Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures
- Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings
- Support the GM in leading, motivating, and developing a high-performance team
- Foster a positive work environment that promotes teamwork, collaboration, and employee engagement
- Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards
- Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience
- Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
- Ensure all decisions are made in the best interest of the hotel and management
- Ensure compliance with all local, state, and federal regulations
- Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
- High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred)
- Previous experience in front desk operations or guest services, with some supervisory experience (preferred)
- Excellent customer service and communication skills
- Strong problem-solving skills and ability to handle guest issues effectively
- Proficient in hotel management systems, property management systems, and relevant software
- Detail-oriented with strong organizational and multitasking skills
- Ability to work under pressure and adapt to changing situations
- Proficient in hotel management systems, property management systems, and relevant software
- Proficient in Microsoft Office and hotel & restaurant software(s)
- Must have a flexible work schedule
*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*
Powered by JazzHR
dEquRK6cG1
-
Assistant Front Desk Manager
4 months ago
Tampa, United States Hotel Resource Full time**Admin - Clerical, Management** **Assistant Front Desk Manager** Assistant Front Desk Manager Concord Hospitality Tampa FL **Assistant Front Desk Manager** **Company:** Concord Hospitality **Location:** 3650 Midtown Drive 33607 US **Category:** Admin - Clerical, Management **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages...
-
Front Office Manager
2 months ago
Tampa, United States Le Méridien Tampa, The Courthouse Full timeOverview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with...
-
Front Office Manager
2 weeks ago
Tampa, Florida, United States Hotel Flor Tampa Full timeAbout UsAt Hotel Flor Tampa, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive...
-
Assistant Front Office Manager
2 weeks ago
Tampa, Florida, United States Aloft Tampa Downtown Full timeAbout Us: Elevate your experience in the heart of Tampa at Aloft Tampa Downtown, where convenience meets excitement. Our hotel provides easy access to premier destinations and attractions. Join our dynamic team and enjoy a range of benefits including complimentary on-site parking, generous paid time off, flexible holiday programs, and exclusive access to...
-
Assistant Front Office Manager
3 weeks ago
Tampa, Florida, United States Aloft Tampa Downtown Full timeAbout Us: Elevate your experience in the heart of Tampa at Aloft Tampa Downtown, where convenience meets excitement. Our hotel provides easy access to premier destinations and attractions, making it an ideal location for those who want to be in the heart of the action. We are committed to providing a comprehensive benefit program that offers you choices for...
-
Assistant Front Office Manager
3 weeks ago
Tampa, Florida, United States Aloft Tampa Downtown Full timeAbout Us:Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations, including Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.Job Summary:We are seeking a highly skilled and experienced Front Desk Operations Coordinator to...
-
Assistant Front Office Manager
2 weeks ago
Tampa, Florida, United States Aloft Tampa Downtown Full timeAbout Us:Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations, including Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.Job Summary:We are seeking a highly skilled and experienced Front Office Manager to join our...
-
Hotel Front Desk Receptionist
4 months ago
Tampa, United States Hampton Inn Tampa-International Airport -Westshore Full timeJob DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...
-
Hotel Front Desk Supervisor
1 week ago
Tampa, United States Crestview Management, LLC Full timeFront Desk Supervisor-Marriott Tampa Westshore Location: Tampa, FL, 33607 Job Description: The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area. Responsibilities: Supervise...
-
Hotel Front Desk Representative
7 days ago
Tampa, FL , USA, United States Crestview Management, LLC Full timeHotel Front Desk Representative **Job Summary:** We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Marriott Tampa Westshore. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to...
-
Tampa, United States Crestview Management, LLC Full timeFront Desk Agent Location: Marriott Tampa Westshore Job Description: The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering phone calls and emails, and assisting with any guest requests or concerns. The ideal candidate will have excellent communication and organizational...
-
Front Office Supervisor at Remington
3 weeks ago
Tampa, Florida, United States Remington Full timeJob OverviewKey ResponsibilitiesOversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, guest service staff, and concierge team members.Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to fulfill these duties as...
-
Hotel Operations Manager
2 weeks ago
Tampa, Florida, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Marriott. As a key member of our leadership team, you will be responsible for the overall management and operation of our hotel, ensuring that we deliver exceptional guest experiences and achieve our business objectives.Key ResponsibilitiesHotel...
-
Hotel Front Desk Associate/Night Auditor
4 months ago
Tampa, United States Thind Management Full timeJob DescriptionJob DescriptionHotel Front Desk Associate/Night Auditor IntroductionWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our...
-
Chief Operations Officer for Hotel Services
4 weeks ago
Tampa, Florida, United States Seminole Hard Rock Hotel & Casino Tampa Full timeUnder the guidance of the Assistant General Manager, the individual will oversee all facets of hotel operations, including Front Office, Spa, Housekeeping, Casino Public Areas, and Wardrobe Departments. The Senior Vice President is responsible for recommending, developing, and managing the activities of the resort operations to maximize resource utilization...
-
Hotel Operations Manager
2 weeks ago
Tampa, Florida, United States Thind Management Full timeJob DescriptionJob SummaryWe are seeking a highly motivated and experienced Hotel Operations Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. The successful candidate will ensure the efficient guest check-in and check-out processes, handle guest inquiries and requests, and provide exceptional customer service....
-
Front Desk Representative
3 weeks ago
Tampa, Florida, United States Global Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Global Hotel Group. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesGuest ServiceProvide warm and welcoming...
-
Medical Front Office Manager
4 days ago
Tampa, United States Complete Care Centers, LLC Full timeJob DescriptionJob DescriptionAre you ready to take on a dynamic role that combines managerial expertise, administrative finesse, and exceptional customer service skills? Look no further! We are seeking a dedicated and talented individual to fill the pivotal position of Practice Manager at our Complete Care office.Summary of Duties: Are you a dynamic...
-
Hotel Receptionist
3 weeks ago
Tampa, Florida, United States Crestview Management, LLC Full timeJob SummaryCrestview Management, LLC is seeking a highly skilled and customer-focused Front Desk Agent to provide exceptional service to our guests.Key ResponsibilitiesWelcome guests upon arrival and process check-ins efficientlyRespond to guest inquiries and provide accurate information about hotel amenities and servicesAssist guests with luggage and other...
-
Office Manager and Front Desk Coordinator
5 days ago
Tampa, Florida, United States Momentum Medical Management Llc Full timeMomentum Medical Management Llc is seeking a skilled professional to oversee the day-to-day operations of the Tampa office. Key responsibilities include managing the front desk and handling administrative tasks. **Requirements:** * Strong management and administrative skills * Ability to work in a fast-paced environment * Proficiency in...