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Chief Operations Officer for Hotel Services

2 months ago

Tampa, Florida, United States Seminole Hard Rock Hotel & Casino Tampa Full time

Under the guidance of the Assistant General Manager, the individual will oversee all facets of hotel operations, including Front Office, Spa, Housekeeping, Casino Public Areas, and Wardrobe Departments. The Senior Vice President is responsible for recommending, developing, and managing the activities of the resort operations to maximize resource utilization and achieve optimal profitability and quality. This role assists in shaping the overall strategies, objectives, policies, and plans of the hotel.

Key Responsibilities:

  • Uphold conduct in alignment with all Gaming Commission Regulations and departmental policies.
  • Contribute to the planning of both short-term and long-term strategic plans for resort operations that align with established goals and policies.
  • Formulate and recommend operational plans, incorporating insights into business plans and budgets aimed at fulfilling resort objectives.
  • Design and propose an organizational framework that enhances the effectiveness and efficiency of cash operations.
  • Coordinate and suggest the resort operations business plan, regularly reviewing activities and results to ensure progress towards operational objectives.
  • Assist in developing and coordinating a robust marketing and advertising strategy.
  • Evaluate current and potential business opportunities, assessing competition and its impact on the financial success and growth of the resort.
  • Facilitate the functions of resort operations through appropriate departmentalization and delegation of responsibilities, ensuring accountability.
  • Foster management development to ensure effective leadership meets both long-term and short-term human resource and business needs.
  • Identify and recommend potential successors for key management and technical roles, ensuring Tribal employees receive preferential training for future leadership positions.
  • Investigate and review innovative methods and procedures to reduce operating costs.
  • Maintain effective relationships with customers, local, state, and government officials, and other resort stakeholders.
  • Ensure that customer service and communication needs are met through training, feedback analysis, and positive reinforcement programs.
  • Recommend and coordinate effective management systems and controls to optimize profitability and achieve long-term financial goals.
  • Ensure compliance with tribal, federal, state, and local regulations, maintaining industry standards in all resort operations.
  • Regularly evaluate overall operational results and report deviations to the President and Gaming Administration as necessary.
  • Establish operating policies consistent with the President and Gaming Administration's broad objectives and ensure their implementation.
  • Ensure all organizational activities comply with applicable rules and regulations.

Qualifications:

A Bachelor's degree in business or hospitality management is required; a master's degree is preferred. A minimum of 15 years of management experience is necessary, including at least 10 years in the casino or hospitality industry.

Additional Qualifications:

  • Proficient in creating, analyzing, and interpreting various reports, including financial and legal documents.
  • Ability to effectively present information to the Tribal Council, senior management, employees, customers, and community groups.

Work Environment:

  • The employee frequently stands, walks, uses hands for various tasks, and must be able to lift and/or move up to 50 pounds. Specific vision abilities required include close, distance, color, and peripheral vision.
  • The work environment is typically fast-paced, often crowded and noisy, with potential exposure to casino-related environmental factors.
  • Effective communication with guests in English is essential for fulfilling position responsibilities.

Closing:

The Tribal Council prioritizes Native Americans in all employment practices, providing first preference to members of the Seminole Tribe who meet job requirements, followed by members of other federally recognized Native American Tribes.

As part of the employment process, final candidates must obtain gaming licensure through a background check with Seminole Gaming Compliance and Regulations, which may include credit checks, criminal background checks, and drug screenings.

Disclaimer:

This description aims to accurately reflect the current job; however, management reserves the right to revise job responsibilities or require additional tasks as circumstances change.