Membership Services Coordinator

1 month ago

Indianapolis, United States Indianapolis Zoo Full time
Job DescriptionJob Description

If you are a customer service-oriented individual that can remain calm in high pressure situations-- look no further, your next position is at the Zoo The Indianapolis Zoo is looking for a Membership Services Coordinator who will go above and beyond for all of our Indianapolis Zoo members and guests.

On a daily basis, the Membership Services Coordinator is responsible for communicating positively with members and guests via phone and email; handling customer service issues; processing mail, web and Front Gate sales; maintaining an inventory of Membership collateral; processing complimentary staff memberships; and assisting with tracking membership sales activities. During peak season, will occasionally assist with ticket and membership sales at the Front Gate.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. This position requires a professional attitude and demeanor and the ability to remain calm and composed in stressful situations. Excellent attention to detail and the ability to handle multiple tasks simultaneously are crucial to this position's success. High school diploma or equivalent is required, college degree from an accredited institution is preferred. Knowledge of Gateway ticketing software and Raiser's Edge fundraising and relationship management software is highly desirable but not required. This is a full-time, 40 hours per week position with a typical Monday-Friday schedule. This role may be required to work some weekend and evening shifts due to peak season demands.


Responsibilities and Qualifications include but are not limited to:

  • One (1) year of related work experience in a customer-facing role required.
  • Responsible for processing membership orders received via mail and corresponding data entry including, but not limited to, creating memberships, printing and mailing membership cards, address corrections, email collection, reporting system issues, and updating membership records.
  • Responsible for correcting records of membership orders sold at the Front Gate and via the web, including, but not limited to, checking for accuracy and adherence to database protocols, address corrections and formatting.
  • Assists with ticket and membership sales at the Front Gate.
  • Handles customer service issues, which include, but are not limited to, returning voicemails, answering email inquiries, answering incoming calls, fielding information requests, processing charges and refunds, investigating and resolving member concerns, assisting Guest Services with Membership & software issues where applicable.
  • Balances phone, web, mail and Front Gate sales records with Finance daily, weekly, monthly and at year-end in a timely manner.
  • Engages website visitors, keeps tone of interaction in line with Voice of the Zoo, and promotes Membership when appropriate.
  • Serves as the Greater Opportunity (GO) membership program liaison, processing program paperwork, communicating with and producing partner community organizations, handling GO Member concerns, updating forms and maintaining reporting on the program.
  • Maintains current Membership messaging on email, voicemail and website, updating as new information becomes available.

To apply:

  • Interested candidates must submit an online application to the Indianapolis Zoo's website.
  • Interested candidates must include a resume, cover letter, and salary requirements to be considered.

Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing including a background check, motor vehicle check (if applicable) and a drug test.



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