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Community Outreach Coordinator

2 months ago

Santa Barbara, California, United States Tangelo Full time
Job Summary

We are seeking a highly skilled Community Outreach Coordinator to join our team at Tangelo. As a key member of our organization, you will play a vital role in enhancing our community's access to health plan benefits while delivering an exceptional customer experience to our partners.

Key Responsibilities
  • Territory Management: Effectively manage your assigned territory, ensuring optimal coverage and engagement.
  • Education and Training: Educate healthcare organizations and referring provider offices on new food offerings, enhancements, enrollments, and outcomes.
  • Issue Resolution: Identify and resolve service issues related to healthcare organizations, referring physicians, their staff, and patients.
  • Network Growth: Grow the healthcare organization and provider network through new provider recruitment and business development opportunities.
  • Presentation Preparation: Gather and prepare presentation materials for training sessions.
  • In-Service Organization: Organize and conduct office managers' in-service, including training, marketing, and education materials.
  • Activity Logging: Maintain detailed visit and activity logs in our CRM system, tracking issues raised during visits.
  • Escalation: Escalate unresolved issues to the manager/director for tracking and resolution.
Requirements
  • 2-4 years of experience in healthcare plan or management service organization experience in healthcare organization or provider relations.
  • Bilingual English/Spanish.
  • Excellent oral and written communication skills.
  • PC literate, including Google Sheets, Google Docs, Canva, etc.
  • Strong customer service skills and experience.
  • Strong organizational skills.
  • Excellent interpersonal skills.
  • Ability to work in a team environment.
  • Ability to work independently.
  • This position requires local travel (within 50-mile radius) at least 80% of the time.
What We Offer
  • Competitive compensation package, including a base salary and commission.
  • Unlimited paid time off and 9 public holidays.
  • Medical, dental, vision & life insurance.
  • Eight weeks of fully paid parental leave after eight months of employment.
  • Remote-first work environment for most employees.
  • Company-provided MacBook for most employees.
  • Employee wellness resources and discounts for various services.
Equal Employment Opportunity Statement

We value a diverse environment and provide equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.