Front Desk Agent at The Surfrider Malibu

1 month ago

Malibu, United States The Surfrider Malibu Full time
Job DescriptionJob Description

The Surfrider Hotel is an award winning boutique hotel at the iconic Surfrider Beach in Malibu, California. Originally built in 1953, The Surfrider is an icon in California’s history; it’s stood the test of time through the Golden Era, the 60’s and 70’s, a first stop on the PCH road trip. It’s the embodiment the California Dream. At the base of the Santa Monica Mountains and 20 minutes from Los Angeles, it’s the intersection between city and coast.

Founded by an Aussie, a Californian and an Italian, it was redesigned to feel like a guest’s own Californian Beach House and is comprised of 20 rooms, a roof deck overlooking Malibu Pier and First Point, a guest-only bar and restaurant, surfboard quiver with custom boards shaped for the wave out front and a sage green 1968 Land Rover.

We are a young, innovative and passionate team and we aim to shake up the hospitality industry and be more than a hotel. Our experience is authentically “Malibu” or “California”. Over the past year, we’ve been recognized on the cover of Conde Nast Traveler, front of the NY Times Travel section, the Financial Review, Vogue, The Australian, Architectural Digest, RUSSH, Vanity Fair, Wallpaper and more. We were named the coolest place in California by GQ and Esquire and were voted one of the top 100 hotels in the world by Conde Nast traveler, listed on their acclaimed Gold List, a winner of their Reader Choice awards and Dezeen’s top 10 new hotels, as well as receiving an Award of Excellence from Trip Advisor across three consecutive years.

Job Description:

Our ideal candidate is one that has exceptional work ethic, a passion for hospitality, and is eager to learn. We treat this hotel as our own California Beach House hosting both locals and guests from around the world. We collide California cool with professionalism and hold each team member to a very high Surfrider standard in each task or guest interaction.

General Responsibilities Include:

  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of:
  • all hotel features/ services, hours of operation
  • all room types, numbers, layout, decor, appointments, and location
  • all room rates, special packages and promotions
  • daily house count and expected arrivals/departures
  • scheduled daily group activities
  • Pass on any pertinent information between departments
  • Answer telephone, using correct greeting and telephone etiquette.
  • Promote positive guest relations to all individuals approaching the Front Desk.
  • Process all guest check-ins.
  • Confirm reservation in system and review all noted information.
  • For guests without a reservation, sell a room type agreed upon.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Assign guest room.
  • Communicate services and amenities of the hotel to guests.
  • Walk guest and transport their luggage to the room.
  • Maintain guest history files on all guests.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Set up accurate accounts for each guest checking in according to their requirements
  • Block rooms in computer and follow through on designated requirements.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Present folio to guest and resolve any disputed charges.
  • Settle guest accounts.
  • Handle requests for late check-outs.
  • Conduct group check-ins/outs.
  • Adhere to all cashiering procedures:
  • Count and secure bank.
  • Complete designated cashier reports.
  • Document pertinent information in the log book and guest profile


Skills/Knowledge Required:

  • The ability to listen to, assess, and appropriately respond to information
  • The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it.
  • The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis.
  • The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
  • The ability to maintain confidentiality of guest information and pertinent Hotel data.
  • Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays.


Physical Requirements:

  • Must be able to bend, stoop, squat and stretch to fulfill tasks
  • Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
  • Must be able walk, stand and exert well placed mobility for up to eight (8) hours
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity


Qualification Standards:

Education: College degree preferred (or in progress).

Experience: 1 to 2 years of previous experience in a similar position in a boutique hotel preferred or with customer service experience

Job Types: Part-time or Full-time (3 shifts per week minimum)

Salary: $18.00 / hour + concierge referral commissions

Concierge referrals / tips typically equate to $4-$6/hour making the actual hourly of this role $20+ per hour.

(Health insurance and other benefits available for full time staff)

  • Front Desk Agent at The Surfrider Malibu

    4 weeks ago

    Malibu, United States The Surfrider Malibu Full time

    Job DescriptionJob DescriptionThe Surfrider Hotel is an award winning boutique hotel at the iconic Surfrider Beach in Malibu, California. Originally built in 1953, The Surfrider is an icon in California’s history; it’s stood the test of time through the Golden Era, the 60’s and 70’s, a first stop on the PCH road trip. It’s the embodiment the...

  • Part Time Front Desk

    3 weeks ago

    Malibu, United States Casetta- The Surfrider Hotel Malibu Full time

    The Surfrider Hotel is looking for a self started, enthusiastic, attention to detail and experienced part-time, front desk agent/night auditor. **Responsibilities**: - Balancing and closing the business day - Handle customer requests - Answering phone calls - Checking in/out - Booking rooms **Job Type**: Part-time Pay: $16.80 - $17.50 per...

  • Housekeeping Supervisor

    3 weeks ago

    Malibu, United States The Surfrider Hotel Malibu Full time

    The Surfrider Hotel in Malibu is an award winning 20-room luxury boutique hotel located opposite Malibu Pier and Surfrider Beach. We are looking for a Senior Housekeeping Supervisor / Housekeeping Manager to lead our housekeeping team and ensure exceptional room and hotel presentation and cleanliness at all times. **Responsibilities and Duties**: - Ensure...

  • Housekeeping Supervisor

    1 week ago

    Malibu, California, United States The Surfrider Hotel Malibu Full time

    The Surfrider Hotel in Malibu is an award winning 20-room luxury boutique hotel located opposite Malibu Pier and Surfrider Beach. We are looking for a Senior Housekeeping Supervisor / Housekeeping Manager to lead our housekeeping team and ensure exceptional room and hotel presentation and cleanliness at all times.Responsibilities and Duties: Ensure effective...

  • Hotel Manager

    2 weeks ago

    Malibu, United States The Surfrider Malibu Full time

    Job Overview: The Hotel Manager is responsible for aspects of operations at the hotel, day-to-day staff management and guest satisfaction. The Hotel Manager will provide leadership to departments in support of our service culture, maximized operational efficiencies, and maximized financial profit by working closely with the General Manager. **Duties**: -...

  • Front Desk Yoga Studio

    3 days ago

    Malibu, United States THE MINDRY LLC Full time

    Job DescriptionJob DescriptionBenefits/PerksCareers Advancement OpportunitiesComplimentary Classesdiscounted merchandisefun friendly community atmosphereFlexible SchedulingCompetitive CompensationJob SummaryWe are seeking a friendly and organized Front Desk Associate to join our team at The Mindry A Meditation yoga and Wellness studio in downtown Malibu! As...

  • Front Desk Yoga Studio

    3 days ago

    Malibu, United States THE MINDRY LLC Full time

    Job DescriptionJob DescriptionBenefits/PerksCareers Advancement Opportunities Complimentary Classesdiscounted merchandisefun friendly community atmosphereFlexible SchedulingCompetitive Compensation Job SummaryWe are seeking a friendly and organized Front Desk Associate to join our team at The Mindry A Meditation yoga and Wellness studio in downtown Malibu!...

  • Barista/server

    3 weeks ago

    Malibu, United States Casetta-The Surfrider Hotel Full time

    The Surfrider Hotel is looking for a self started, enthusiastic, attention to detail and experienced full time Barista/Server. Barista/Servers are expected to: - Preparing alcoholic or non-alcoholic beverages for bar and patrons - Interacting with customers, taking orders and serving snacks and drinks - Assessing bar customers’ needs and preferences and...

  • Seasonal Maintenance Park Aide

    3 weeks ago

    Malibu, United States CALIFORNIA STATE PARKS AND RECREATION Full time

    Maintenance Park Aide reports to the Historic Adamson House at Malibu Lagoon State Beach which overlooks the Malibu Lagoon and Surfrider Beach. The Adamson House is a California Historical Landmark that is also listed on the National Register of Historic Places. Maintenance Park Aide will perform housekeeping duties and will assist in keeping and...

  • Front Desk Receptionist

    4 weeks ago

    Malibu, United States Daily Calm Wellness Full time

    We are a Health and Wellness business located at the Malibu Country Mart! We need someone who is: - up beat, yet calm - personable with exceptional customer service and sales skills. - communicates effectively with clients and co-workers. **Responsibilities**: - greet clients by name and help to create a welcoming and soothing atmosphere. - assist...

  • Front Desk Receptionist

    12 hours ago

    Malibu, United States Daily Calm Wellness Full time

    We are a Health and Wellness business located at the Malibu Country Mart! We need someone who is: - up beat, yet calm - personable with exceptional customer service and sales skills. - communicates effectively with clients and co-workers. **Responsibilities**: - greet clients by name and help to create a welcoming and soothing atmosphere. - assist...

  • Housekeeping Supervisor

    3 weeks ago

    Malibu, United States Casetta-The Surfrider Hotel Full time

    Job Title: Housekeeping Supervisor Job Description: As a Housekeeping Supervisor, you will be responsible for overseeing the cleanliness and organization of the assigned premises, ensuring a high standard of cleanliness and sanitation is maintained at all times. You will lead a team of housekeeping staff, providing guidance, training, and supervision to...

  • Front Office Supervisor

    1 month ago

    Malibu, United States Calamigos Guest Ranch and Beach Club Full time

    **Job Overview**: We are seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and providing exceptional hospitality services. If you have a passion for guest relations and possess strong leadership...

  • Front Office Supervisor

    4 days ago

    Malibu, United States Calamigos Guest Ranch and Beach Club Full time

    **Job Overview**: We are seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and providing exceptional hospitality services. If you have a passion for guest relations and possess strong leadership...

  • Dbt Group Facilitator

    4 weeks ago

    Malibu, United States Milestones Ranch Malibu Full time

    **Minimum Qualifications**: CADAC, RADT, LCSW, LMFT, PSYD., PhD Are you looking for a job filled with TRUE purpose and meaning? Do you have natural leadership and organizational skills? If so, then come be a part of our incredible true team spirit at a **premier privately owned** dual diagnosis treatment center that has been in business over **20 years.**...

  • Scan Coordinator

    4 weeks ago

    Malibu, United States MALIBU COUNTRY MARKET LLC Full time

    Job DetailsLevel Experienced Job Location Malibu - Malibu, CA Position Type Full-Time/Part-Time Education Level None Travel Percentage None Job Shift Any Job Category Grocery DescriptionJob Purpose Summary The Price Integrity Coordinator is responsible for maintaining overall price integrity. This position conducts daily, weekly, and monthly price changes,...

  • Medical Front Office Coordinator

    1 month ago

    Malibu, United States Jeff Harris, MD Full time

    Job DescriptionJob DescriptionLooking for a caring and careful experienced front office coordinator. We work to provide excellent primary and preventative personal care to all ages in a beautiful ocean view setting in Malibu. Must be able to multitask, respond to a variety of tasks in a busy office setting.  Must be familiar with computers, software,...

  • Housekeeping Manager

    6 days ago

    Malibu, United States The Ranch Malibu Full time

    Job Overview: We are seeking a highly organized and detail-oriented Housekeeping Manager to oversee our housekeeping operations. As a Housekeeping Manager, you will be responsible for ensuring cleanliness and maintaining high standards of hygiene throughout our facility. Your leadership skills and experience in the hospitality industry will be key in...

  • Front Office Medical Coordinator

    6 days ago

    Malibu, United States Dr. Jeff Harris Full time

    Looking for a caring, experienced medical front office person to work as a team to help porvide excellent primary and preventative care to all ages in a beautiful ocean view Malibu solo practice. Must be able to multitask and be able to allocate time responsibly to a variety of important tasks in a busy medical setting. Must be familiar with computers,...

  • Malibu Family Manny/house Manager

    2 weeks ago

    Malibu, United States The Nanny Matchmaker Full time

    **THE JOB DETAILS | **Be responsible for overseeing the daily operations of a household, ensuring the property is well-maintained, and performing a variety of repair and maintenance tasks or reaching out to the necessary vendors to help with such tasks.. This role requires a blend of overseeing the boys and their scheduled activities/school, management...