Sales Order Planner

1 month ago

Chattanooga, United States Astec Industries Full time
Job DescriptionJob Description

ABOUT THE POSITION

We are seeking an experienced and detail-oriented Sales Order Planner to oversee our order processing department's systemic orchestration. The Sales Order Planner will ensure accurate and timely order processing, provide excellent customer service, and ensure company policies and procedures compliance. This role requires exceptional organizational and communication skills and the ability to handle multiple tasks in a fast-paced environment.

KEY DELIVERABLES

· Develop expertise in crucial fulfillment center processes and exception handling to ensure consistent adherence to process discipline across all shifts and departments.

· Develop and implement operating systems and audits to ensure the accuracy of sales order fulfillment.

· Track and analyze sales statistics based on vital quantitative metrics

KEY ACTIVITIES & RESPONSIBILITIES

· Strategically plan the daily workload for the area of responsibility for multiple sites.

· Assist the area manager's team in generating fulfillment management reports.

· Manage each line and order daily. Review/fix errors as needed. Familiar with Order Management and OTM modules (Oracle).

· Collaborate with sales, manufacturing, purchasing, shipping and the various warehouses.

· Review and analyze customer complaints and defect data to develop action plans to reduce future incidents.

· Establish and maintain efficiency standards throughout all distribution processes.

· Conduct random checks of customer orders to ensure accuracy in both quality and quantity.

· Identify improvement opportunities within the department and utilize continuous improvement tools and techniques to achieve operational and strategic objectives and accommodate increased demand/capacity.

· Collaborate with department managers to understand key projects, initiatives, and system enhancements.

· Communicates with individuals at all levels within the organization. Includes direct customer contact.

· Follows internal company policies and procedures.

To be successful in this role, your experience and competencies are:

· Bachelor's degree from a four-year college or university preferred or equivalent experience in logistics and order fulfillment.

· Four years of experience in heavy equipment and parts sales in the road construction or asphalt industry is required.

· Previous management or supervisory experience is preferred.

· Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

· Experience and in-depth knowledge of Oracle CPQ applications and industry-standard process expertise.

· Ability to develop and maintain structured queries and databases.

· Microsoft Office Skills

Supervisor and Leadership Expectations

None

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

· Continuous devotion to meeting the needs of our customers

· Honesty and integrity in all aspects of business

· Respect for all individuals

· Preserving entrepreneurial spirit and innovation

· Safety, quality and productivity as means to ensure success

Travel Requirements: 5% of travel, regional, international. Will work with various sites.

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