Driver Support Specialist

2 weeks ago


Byron Center, United States Martin Transportation Systems Full time
Job DescriptionJob Description

Martin Transportation Systems (MTS)is currently hiring full-time Driver Support Specialist for our breakdowndivision. This position is great for someone with mechanical knowledge of both tractors and trailers as well as basic computer/office skills.

TheDriver Support Specialistwill be responsible for coordinating on-the-road equipment breakdowns and schedulingthe equipment for quick and cost-efficient repairs. Applicants will be working closely with drivers to ensure proper procedures and notifications are followed. Practical knowledge of tractor trailer repair and basic FMCSA regulations are a must. Previous experience in the transportation industry is preferred.

Responsibilities include (but are not limited to):

  • Assist drivers with breakdown needs, accidents and emergencies by either routing them to terminals or coordinating roadside repairs.
  • Arrange breakdown services by locating authorized vendors within proximity to ensure minimum wait time, competitive pricing and qualityrepairs.
  • Communicate any service disruptions and route changes due to down equipment.
  • Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed.
  • Maintain contact with vendor(s) during repair to ensure specific requirements are being met.
  • Update all partiesregarding progress toward completion of repairs.
  • Coordinate payment methods to vendors.

Requirements:

  • Logistics experience a plus,
  • Willing to train the right candidate
  • Ability to multi-task and work in a fast-paced setting
  • Knowledge of basic FMCSA regulations a plus
  • Competent in using Microsoft Office Suite

Shifts available:

2nd shift: 2pm - 10pm, noon - 8pm, or 1pm-9pm

Full benefits package as well Apply for details



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