Technical Support I

4 weeks ago

Bakersfield, United States GCE Operating Company LLC Full time
Job DescriptionJob Description

Job Summary:

The Technical Support I position will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software. It provides direct end-user assistance, both onsite and remotely, resolving technical issues. The role may also participate in small-scale projects or tasks within larger initiatives.


Essential Functions:

  • Efficiently triage user issues, create support tickets, and apply troubleshooting techniques for swift resolution, ensuring minimal disruption to end-user operations
  • Deliver exceptional customer service, demonstrating profound technical expertise and outstanding problem-solving capabilities to address user needs
  • Regularly manage and resolve common IT issues, including maintenance of end-user devices, software troubleshooting, operating system fixes, and basic hardware problems, ensuring optimal system functionality
  • Perform routine administrative duties such as user account creation, access rights assignments, password resets, and system configuration, maintaining secure and efficient user access across various platforms
  • Manage and maintain personal workload with diligence, ensuring tickets and tasks are regularly updated, and all troubleshooting activities and resolutions are thoroughly documented
  • Proactively communicate the status of tickets and tasks to both users and IT team members, enhancing operational efficiency and providing clear visibility to stakeholders awaiting resolution
  • Complete project-related tasks as assigned by IT management, focusing on alignment with strategic objectives
  • Skillfully manage time and prioritize tasks to ensure project workloads are completed efficiently, minimizing impact on routine responsibilities
  • Take initiative in leading individual projects as needed, demonstrating autonomy and the ability to drive tasks to completion
  • Perform other related duties as assigned

Required Skills/Abilities:

  • Highly developed analytical skills, with a demonstrated ability to effectively tackle complex problems
  • Exceptional interpersonal and communication skills, demonstrated proficiency in both written and verbal interactions
  • A solid understanding of PC hardware and familiarity with Microsoft products is required, with proficiency in Google Workspace considered highly advantageous
  • A basic understanding of modern security paradigms like least privilege, zero trust, and just-in-time access is a significant plus
  • A general grasp of networking concepts, covering IP addressing, TCP/UDP ports, and subnets, along with a proven ability to troubleshoot connectivity issues, is a definite plus
  • Experience with ticketing and/or Remote Monitoring and Management (RMM) systems is a plus

Supervisory Responsibilities:

  • None

Education and Experience:

  • Three years of technical support experience is required, with a preference for candidates adept in supporting users in a corporate environment through both face-to-face and remote interactions
  • Proficiency in diagnosing and fixing problems with PCs, laptops, and popular software applications is required
  • Demonstrated ability to adapt to new technologies and navigate through rapidly changing priorities and directions
  • Prior experience in the refinery sector or similar fields is preferred
  • Experience in a small, dynamic team environment, demonstrating the ability to multitask and undertake self-directed work
  • A strong customer service background in a technical support context is a significant plus.
  • The ability to effectively handle user support remotely and manage phone-based troubleshooting
  • Relevant technology certifications preferred

Physical Requirements:

  • Requires close vision (clear vision at 20 inches or less) and the ability to adjust focus
  • Prolonged periods of sitting at a desk and working on a computer
  • Prolonged periods of standing and walking
  • Must be able to pass a physical test of pushing, pulling, and lifting a minimum of 50 lbs
  • Ability to perform repetitive movements over long periods of time
  • Requires frequent reaching, stooping, bending, kneeling, and crouching
  • Requires lifting, positioning, pushing, and/or transferring equipment and materials
  • Frequent fine manipulation and simple grasping of right and left hands

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Global Clean Energy Holdings provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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