Technical Support Engineer

2 weeks ago

Bakersfield, California, United States TEKsystems Full time
:

Position Definition:

Under direction plans, organizes and directs IT support to customers by resolving technical issues and providing support for complex computer systems, server-based applications, and network-related IT problems .

Distinguishing Characteristics:

The Technical Support Engineer II is the lead position of the technical support classification series. The incumbent's role is to plan and provide advanced and innovative technical assistance to internal and external customers. This classification is characterized by its primary responsibility to analyze and affect appropriate solutions for technical issues within different components; such as software, hardware, server-based applications, and networking issues. The must have excellent analytical, problem-solving and interpersonal skills to communicate on complex technical-related problems and quickly and efficiently. It is distinguished from the Technical Support Engineer I in the ability to lead in the planning, implementation, and support of complex server and application solutions; including maintenance, troubleshooting and repair. It is further distinguished from the Systems Administrator by the latter's responsibility to maintain and support enterprise-level Directory Services and server-based applications.

Duties:


• Install and configure complex server-based applications.


• Assist in monitoring and maintaining computer networks.


• Install and configure desktop & server operating systems.


• Development, administration and maintenance of Directory Services.


• Resolves basic issues related to the network.


• Resolve hardware malfunctions and effects and repairs.


• Prioritize and manage the workflow.


• Diagnose, troubleshoot, and resolve IT issues by questions customers about the issues they are facing in a detailed fashion so that they understand the root cause of issues.


• Design IT systems to meet the particular requirements of their organization or clients.


• Possess the ability to learn and work on changing and emerging technologies.


• Track users' systems issues until resolved while adhering to the agreed timelines.


• Resolve complex problems, by interacting with customer through phone, emails, chats or other electronic means, and provide unambiguously written instructions or technical manuals.


• Properly escalate unresolved issues to appropriate internal teams.


• Maintain procedural documents and reports.


• Follow standard procedure of the organizations to resolve issues by escalating problems to the relevant internal departments.


• Provide accurate feedback to customers promptly.


• Ensure proper logging of all issues.


• Follow up with customers to make sure their computer systems are functioning properly after troubleshooting.


• Prepare accurate reports promptly.


• Document technical knowledge in the knowledge database.


• Provide training on the use different types of systems.


• Monitor daily performance of technical systems for both users and technical staff.


• Deploy new software or hardware systems.

Other functions:


• Monitors existing systems to assure appropriateness, effectiveness, accuracy and timeliness of information received.


• Researches, analyzes, evaluates and makes recommendations on data processing program procedures and systems.


• Evaluates equipment and software capability; researches and resolves problem areas and discrepancies in computer applications.


• May represent the department at IT meetings.


• Analyzes state and federal regulations to determine needed changes to automated systems and procedures.


• May be required to maintain, troubleshoot and perform repairs on telephones and related equipment.


• Perform related duties consistent with the scope and intent of the position.

Knowledge of:

The procedures and techniques used in the installation, configuration, support troubleshooting and repair of applicable operating systems, server and storage related equipment, software applications, other IT hardware and peripherals; network and security concepts; basic network administration; Directory Services, such as Active Directory; general principles of office automation, and computer systems analysis; techniques to evaluate customers' needs and requirements and identify possible business solutions.

Ability to:

Independently install and troubleshoot locally used software applications, hardware, and peripherals; analyze and resolve user needs and issues; identify and solve basic networking problems; integrate desktop software with custom applications; manage and maintain Active Directory services; interpret and apply information from technical resources; communicate on technical concepts with non-technical staff; provide technical training; establish and maintain effective working relationship with other staff; plan, organize, and prioritize the work of self and others.

Skills:

Active directory, M365, Technical support

Top Skills Details:

Active directory,M365,Technical support

Additional Skills & Qualifications:

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Civil Engineering

    2 weeks ago

    Bakersfield, California, United States AECOM Full time

    Company Description How will you make your mark? At AECOM, our work in providing access to clean water enables communities to thrive and ecosystems to flourish, contributing to a resilient future. As a global leader in infrastructure consulting, we are at the forefront of significant water projects, with over 6,000 of the industrys best minds driving...

  • BioResource and Agricultural Engineer Intern

    4 weeks ago

    Bakersfield, California, United States GEI Consultants Full time

    Your role at GEiessential Responsibilities & DutiesPerform bio resources and agricultural engineering and civil design engineering related to water resources project development. Tasks including design and construction of water conveyance and recharge facilities, conjunctive management of surface and groundwater supplies, water balance calculations,...

  • Environmental Engineer

    1 month ago

    Bakersfield, California, United States NES Fircroft Full time

    My client is currently seeking an Environmental Engineer to support their refinery in Bakersfield, CA This is a direct-hire position Job Summary: The Environmental Engineer is responsible for assisting with compliance with Title V air permit, Wastewater, Green House Gas (GHG), and hazardous waste management. The Environmental Engineer also provides support...

  • Environmental Engineer

    2 weeks ago

    Bakersfield, California, United States NES Fircroft Full time

    My client is currently seeking an Environmental Engineer to support their refinery in Bakersfield, CA This is a direct-hire position Job Summary: The Environmental Engineer is responsible for assisting with compliance with Title V air permit, Wastewater, Green House Gas (GHG), and hazardous waste management. The Environmental Engineer also provides support...

  • engineering geologist

    2 weeks ago

    Bakersfield, California, United States State of California Full time

    Unit Support Geologist Department of Conservation ENGINEERING GEOLOGIST $6, $11,626.00 per Month Final Filing Date: 6/3/2024 Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Job Description and Duties Under the direction of the Senior Oil and Gas Engineer in the Underground Injection Control Unit, the Engineering Geologist will...

  • Site Reliability Engineer

    2 weeks ago

    Bakersfield, California, United States Creative Financial Staffing Full time

    R eliability Engineer Direct hire | Great benefits | Must be local to Bakersfield, CA | No sponsorship Are you looking to be a lead in projects and create process improvements? We have the perfect Reliability Engineer opportunity for you Our client is oil retailer needing to add a key role in their IT department. Our client is a growing organization looking...

  • Project Engineer

    1 month ago

    Bakersfield, California, United States Ardurra Group, Inc. Full time

    Ardurra is currently hiring a Project Engineer in California to work on our water and sewer infrastructure projects.Prefer engineers local to California or open to relocating. Able to work remotely and/or out of any of our California Ardurra offices. Need to have CA PE license or the ability to obtain within 12 months of hire date. Salary range: $80-120k...

  • Project Engineer

    1 month ago

    Bakersfield, California, United States Ardurra Group, Inc. Full time

    Ardurra is currently hiring a Project Engineer in California to work on our water and sewer infrastructure projects.Prefer engineers local to California or open to relocating. Able to work remotely and/or out of any of our California Ardurra offices.Need to have CA PE license or the ability to obtain within 12 months of hire date.Salary range: $80-120k (DOE)...

  • Technical Service Representative

    2 days ago

    Bakersfield, California, United States Ecolab Full time

    Nalco Water, an Ecolab Company, has an immediate need for a Technical Service Representative in our Downstream group. If you are a strong operations professional with a proven track record of success working in the oilfield , we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary and benefits. ...

  • Sr. Project Engineer

    1 month ago

    Bakersfield, California, United States Ardurra Group, Inc. Full time

    Ardurra is currently hiring a Sr. Project Engineer in California to work on our water and sewer infrastructure projects.Prefer engineers local to California or open to relocating. Able to work remotely and/or out of any of our California Ardurra offices.Need to have CA PE license. Salary range: $100-160k (DOE) Primary Function: Work with and manage,...

  • Sr. Project Engineer

    1 month ago

    Bakersfield, California, United States Ardurra Group, Inc. Full time

    Ardurra is currently hiring a Sr. Project Engineer in California to work on our water and sewer infrastructure projects.Prefer engineers local to California or open to relocating. Able to work remotely and/or out of any of our California Ardurra offices. Need to have CA PE license. Salary range: $100-160k (DOE) Primary Function: Work with and manage,...

  • Senior Drilling Engineer

    2 weeks ago

    Bakersfield, California, United States Berry Inc Full time

    Berry Corporation has an opening for a Senior Drilling Engineer that leads the drilling engineering team responsible for various functions of the company's active multi-well drilling program in California and Utah. The position provides engineering and operational recommendations to the multi-disciplined well-planning team under limited supervision and...

  • IT Support Specialist

    1 month ago

    Bakersfield, California, United States Kern Community College Full time

    IT Support SpecialistKern Community College DistrictSalary: $5, $7,833.24 MonthlyJob Type: Full TimeJob Number: FY Location: Bakersfield, CADepartment: Information Technology ServicesBasic Function Under the direction of assigned supervisor, assist with the support of Systems Infrastructure district wide including Servers, Operating Systems, Virtualization,...

  • ISP (Inside Plant) Engineer I

    1 month ago

    Bakersfield, California, United States Spectrum Full time

    JOB SCOPEResponsible for troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on Voice, Internet, Video, Core distribution, Spectrum Enterprise, and access network elements and connections as needed.Under moderate supervision,...

  • transportation engineer

    2 weeks ago

    Bakersfield, California, United States Department of Transportation Full time

    Job Description and Duties Under the direction of theArea Construction Senior Transportation Engineer and/or the Resident Engineer,incumbent performs various transportation construction and engineering work inthe office and field settings. As incumbent progress in experience, assignmentwill increase from average to high difficulty. Duties include but are...

  • Sales Support, Clinical Solutions Consultant

    2 weeks ago

    Bakersfield, California, United States Philips Full time

    JOB DESCRIPTION Job Title Sales Support, Clinical Solutions Consultant - General Imaging Ultrasound (Central California) Job Description Job Posting DescriptionThe Product Application Specialist, General Imaging Ultrasound, provides training, education and demo support to the Philips Ultrasound Sales Organization, work closely with the Clinical...

  • Systems Support Specialist I, Short Term Temporary

    1 month ago

    Bakersfield, California, United States Kern Community College Full time

    Systems Support Specialist I, Short Term TemporaryKern Community College DistrictSalary: $26.92 HourlyJob Type: Job Number: FY Location: Bakersfield, CADepartment: Information Technology ServicesBasic Function Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related...

  • Department Assistant III, Student Support Programs and Innovation

    2 weeks ago

    Bakersfield, California, United States Kern Community College Full time

    Department Assistant III, Student Support Programs and InnovationKern Community College DistrictSalary: $3, $5,022.41 MonthlyJob Type: Full TimeJob Number: FY Location: Bakersfield, CADepartment: Basic Function Under the direction of an assigned supervisor, provide a variety of complex and confidential clerical and secretarial services to college...

  • Electrical Inspector

    2 weeks ago

    Bakersfield, California, United States NES Fircroft Full time

    Contract: 2 MonthsLocation: Bakersfield, CAPay: Market RateBenefits: Yes**Must Have Heat Trace Experience**Key Responsibilities:Collaborate with CM Engineering and Construction departments to make sure the quality standards are clearly understood by all construction coordinators and subcontractors.Regularly writes field inspection reports identifying...

  • Studio Assistant

    2 weeks ago

    Bakersfield, California, United States TETER, LLP Full time

    TETER Architects + Engineers is a 100% employee-owned architecture and engineering firm with a commitment to serving the school districts in Central California and beyond. Our employee owners are committed to creating inspiring learning environments and delivering exceptional design solutions that positively impact our communities. We are seeking a talented...