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System Support Specialist I
3 months ago
**Salary**
- $4,899.91 - $6,923.44 Monthly**Location**
- Bakersfield, CA**Job Type**
- Classified**Job Number**
- FY23-2400816**College**
- Bakersfield College**Department/Division**
- Information Technology Services**Opening Date**
- 05/28/2024**Closing Date**
- Continuous**Basic Function**:
**DISTINGUISHING CHARACTERISTICS**: The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment.
**Representative Duties**:
Diagnose and troubleshoot PC related software and hardware problems.
Work with hardware and software manufacturers’ support in handling and if necessary escalating warranty repair and parts replacement issues.
Log details of support provided in Help Desk trouble-ticketing system;
Advance the use of a knowledge repository to share information among all levels of IT service and support.
Develop, recommend and use best tools and practices for computer lab management; Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages.
Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc...) for providing users with access to resources and determining the behavior (profile) of all computers on campus.
Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards.
Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets.
Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them.
Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes.
Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services.
Provide input and recommendations on hardware specifications required to meet the computing needs of end users.
Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services.
Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period.
Provide brief hands-on training to users in the use of hardware and software.
Maintain system documentation including configuration information for technology you are directly responsible for.
Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support.
Perform related duties as assigned
**Minimum Qualifications**:
**OR**
High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification.
**Knowledge and Abilities**:
**SALARY RANGE**
**$4,899.91**:
- $6,923.44 monthly**
**Maximum Entry Level Salary**: $5,147.97 monthly**
***SPECIAL INSTRUCTIONS**- Completed Online Application for Employment form-
- Current resume-
- Letter of interest (Cover Letter)-
- Copy of legible transcripts- It is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant._
- Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. _EEO Plan 2021-2024_
**_ Note: _**_The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices._**_ _**_Discrimination Free Work Environment_**
**_
Kern Community College District provides a rich health and welfare benefits package to our full-time permanent employees, including Health, Dental, Vision, Life Insurance, and Long-term Disability. In addition to the above benef
