Front desk Holiday Inn/Staybridge Suites

3 months ago


Houston, United States Holiday Inn Express Houston Staybridge Suites Houston Full time
Job DescriptionJob Description

Job Description

Job Title: Front Desk Clerk/Guest Service Agent


Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

Check-in and check-out hotel guests in a confident, professional, and friendly manner.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Provide gracious and efficient telephone service.

Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

Complete all items as listed on shift checklists.

Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

Issue guest safety deposit boxes as requested.

Communicate service and amenities of the hotel to guests.

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

Meet with departing Front Office staff to review business status and follow up items.

Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

Knowledgeable of hotel fire and emergency procedures.

Keep the front desk areas clean and well organized.

Assist with reservations calls in a professional manner.

Document maintenance needs and submit to appropriate manager.

Maintain complete knowledge of all hotel features/services, hours of operation.

Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

Prepare any/all reports as directed.

Prepare appropriate housekeeping reports as directed.


Education and/or Experience

6 months or more of front desk experience; preferably with brand experience


Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.


Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


  • Front Desk Supervisor

    2 months ago


    Houston, United States Midas Hospitality Full time

    Front Desk Supervisor - Staybridge Suites: Houston, TX Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 f Front Desk, Bridge, Supervisor, Suite, Hospitality, Office Supervisor

  • Holiday Inn Express

    5 months ago


    Houston, United States SUNNY PKRS MANAGMENT LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk Agent to become a part of our Holiday Inn Express Team! You will accommodate guests, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment...


  • Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key ResponsibilitiesGuest Check-in/Check-out: Welcome and...

  • Front Desk Manager

    1 day ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, providing exceptional guest service, and ensuring a seamless...


  • Houston, Texas, United States SUNNY PKRS MANAGMENT LLC Full time

    Front Desk Representative Position at Holiday Inn ExpressAre you ready to contribute to the exceptional guest experience at Holiday Inn Express? We are seeking a dedicated Front Desk Representative who will be instrumental in ensuring that our visitors enjoy a memorable stay. If you possess a background in customer relations and have a passion for engaging...

  • Front Desk Agent

    3 weeks ago


    Houston, United States Residence Inn Houston Dt Conv. Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Supervisor

    2 months ago


    Houston, United States Hilton Garden Inn Houston, 7979 Willow Chase Blvd, Houston, TX Full time

    Job DescriptionJob DescriptionFront Desk SupervisorHilton Garden Inn Houston7979 Willow Chase Blvd, Houston, TX 77070Job Type: Full time Pay: $ 16 - $18 per hourJob descriptionPosition Title: Front Desk Supervisor - **Previous hotel Front Desk experience required**Reports to: Assistant General ManagerJob DescriptionCoordinates the activities of the hotel...

  • Front Desk Supervisor

    3 months ago


    Houston, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job DescriptionJob DescriptionJob DescriptionJob Title: Front Desk SupervisorResponsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house...


  • Houston, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Description Job Title: Front Desk Supervisor Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities. Essential Duties and...


  • Houston, United States Days Inn & Suites West Energy Corridor Full time

    We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for...


  • Houston, United States Days Inn & Suites West Energy Corridor Full time

    Description We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards...


  • Houston, United States Days Inn & Suites West Energy Corridor Full time

    Job DescriptionJob DescriptionWe’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and...


  • Houston, United States Holiday Inn Houston near Sugarland Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Front Desk Agent

    3 weeks ago


    Houston, United States Springhill Suites Hou DT Convention Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Houston, United States Holiday Inn Houston near Sugarland Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...


  • Houston, Texas, United States Red Roof Inns, Inc. Full time

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel...


  • Houston, United States Red Roof Inns, Inc. Full time

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel...


  • Houston, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Description Job Title: Front Desk Clerk/Guest Service Agent Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential...

  • Front Desk Agent

    2 months ago


    Houston, United States Homewood Suites Houston NW Beltway Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Clerk

    1 month ago


    Houston, United States Moody Full time

    At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the...