Front Desk Supervisor
2 weeks ago
Job Description
Job Title: Front Desk Supervisor
Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supervise Front Desk operations during assigned shift to a consistently high standard
Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of team members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Ensure proper credit card procedures are followed at all times and adhere to all cashiering procedures including opening and balance out shift banks.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures.
Maintain complete knowledge of all hotel features/services, hours of operation.
Knowledge of all room types, numbers, layout, dcor, appointments and location; and all room rates, special packages and promotions.
Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.
Supervisory Responsibilities
This job supervises all Front Office Associates and their duties including training new staff, resolving customer challenges, and aiding in all departments.
Education and/or Experience
Previous supervisory experience. Previous experience in Front Desk environment in the hotel industry
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
-
Front Desk Supervisor
2 months ago
Houston, United States Hilton Garden Inn Houston, 7979 Willow Chase Blvd, Houston, TX Full timeJob DescriptionJob DescriptionFront Desk SupervisorHilton Garden Inn Houston7979 Willow Chase Blvd, Houston, TX 77070Job Type: Full time Pay: $ 16 - $18 per hourJob descriptionPosition Title: Front Desk Supervisor - **Previous hotel Front Desk experience required**Reports to: Assistant General ManagerJob DescriptionCoordinates the activities of the hotel...
-
Front Desk Supervisor
2 months ago
Houston, United States HEI Hotels & Resorts Full timeAssist the Director of Front Office in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arr Front Desk, Supervisor, Computer, Information
-
Front Desk Supervisor
3 months ago
Houston, United States Hampton Inn Homewood Suites Houston Downtown Full timeJob DescriptionJob DescriptionJob DescriptionJob Title: Front Desk SupervisorResponsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house...
-
Hotel Front Desk Supervisor
3 months ago
Houston, United States Days Inn & Suites West Energy Corridor Full timeDescription We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards...
-
Front Desk Supervisor
1 month ago
Houston, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
-
Front Desk Supervisor
1 month ago
Houston, United States Houston Marriott Westchase Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Hotel Front Desk Supervisor
3 months ago
Houston, United States Days Inn & Suites West Energy Corridor Full timeJob DescriptionJob DescriptionWe’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and...
-
Front Desk Supervisor
3 days ago
Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and leading a team of Front Office Associates.Key ResponsibilitiesSupervise front...
-
Front Desk Supervisor
3 months ago
Houston, United States Avion Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience At least 2 to 3 years of...
-
Front Desk Supervisor
2 days ago
Houston, Texas, United States Houston Marriott Westchase Full timeAbout UsAt Houston Marriott Westchase, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People-First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...
-
Front Desk Manager
1 week ago
Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full timeJob DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, providing exceptional guest service, and ensuring a seamless...
-
Front Desk Supervisor
2 months ago
Houston, United States Midas Hospitality Full timeFront Desk Supervisor - Staybridge Suites: Houston, TX Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 f Front Desk, Bridge, Supervisor, Suite, Hospitality, Office Supervisor
-
Front Desk Manager
1 week ago
Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring a seamless and memorable experience for our guests.Key...
-
Front Desk Supervisor
3 months ago
Houston, United States Hotel Resource Full time**Hospitality - Hotel, Management, Admin - Clerical** **Front Desk Supervisor - Cambria Hotel Downtown Houston** Front Desk Supervisor - Cambria Hotel Downtown Houston Concord Hospitality Houston TX **Front Desk Supervisor - Cambria Hotel Downtown Houston** **Company:** Concord Hospitality **Location:** 1314 Texas Street 77002 US **Category:**...
-
Front Desk Supervisor
3 months ago
Houston, Texas, United States Hilton Americas-Houston Full timeThe Hilton Americas-Houston is searching for a Front Desk Supervisor to join their talented Front Office team Located in the heart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center — home of the NBA's Houston Rockets. The ideal...
-
Front Desk Supervisor
3 months ago
Houston, United States Hilton Americas-Houston Full timeDescriptionThe Hilton Americas-Houston is searching for a Front Desk Supervisor to join their talented Front Office team! Located in the heart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center — home of the NBA's Houston...
-
Front Desk Operations Manager
3 days ago
Houston, Texas, United States Aimbridge Hospitality Full timeJob Summary:The Front Desk Supervisor is a key member of the Aimbridge Hospitality team, responsible for providing exceptional service to guests and supporting the Front Desk Manager and General Manager. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...
-
Front Desk Coordinator
1 month ago
Houston, United States The Pinpoint Group Full timePOSITION DESCRIPTION:The Front Desk Coordinator is responsible for maintaining the physical therapy centers and providing a stellar patient experience that separates The Pinpoint Group from other therapy centers. The FDC will report to the Chief Operations Officer (acting Manager). The facility opens at the designated time, and the FDC must be seated at the...
-
Front Desk Coordinator
1 month ago
Houston, United States The PinPoint Group Inc Full timePOSITION DESCRIPTION: The Front Desk Coordinator is responsible for maintaining the physical therapy centers and providing a stellar patient experience that separates The Pinpoint Group from other therapy centers. The FDC will report to the Chief Operations Officer (acting Manager). The facility opens at the designated time, and the FDC must be seated at the...
-
Front Desk
5 months ago
Houston, United States NIGRO DERMATOLOGY GROUP PA Full timeJob DescriptionJob DescriptionWe are a large dermatology practice (with two locations) looking to hire happy and helpful front desk team members. Responsibilities are:Greet patients in a pleasant and kind manner as they check in for appointmentsAnswer phones and book new appointments in EMR. Nextech experience is a plus.Help answer insurance question and...