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Hotel Front Desk Agent
4 weeks ago
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today
Responsibilities
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Handle customer complaints as necessary
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
•Has experience answering telephone calls and troubleshooting stressful situations
•High school graduate, GED recipient, or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Working knowledge of Microsoft Office and reservation management systems
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
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