Franchise Support Coordinator

TITLE: Franchise Support Coordinator

DEPARTMENT: Franchise Support

REPORTS TO: Vice President of Franchising

STATUS: Exempt

REVISION DATE: 8/20/2024

POSITION SUMMARY:

Under general supervision of the VP of Franchising, performs a variety of tasks related to the sales development cycle, onboarding, training, and support of franchisees and the Franchise Department. Serving as a liaison between franchisees and COIT, works to ensure franchise relations are maintained, franchise operations are consistent with company standards and compliant with the requirements of the franchise agreement. Qualified candidates should have prior franchise administration/support experience and/or industry related operational experience. Individuals in this role must have initiative, be a self-starter, possess a positive attitude, enthusiasm, and be capable of solving complex customer service-related issues. The Franchise Support Coordinator assists the VP of Franchising with administrative, planning, and event-related tasks as well. Additionally, the Franchise Support Manager is responsible for building a strong relationship with franchisees and our corporate team. Advanced knowledge of Microsoft Office products is required.

ESSENTIAL FUNCTIONS:

Franchise Support:

• Assist in efforts to grow top-line sales through focusing on same store sales increases, improving the sales of each COIT service area, training, coaching, and "buy in" to all products and services available.
• Using a variety of resources (on-site visits, reports, etc.) develops goals for individual franchises for improvement and growth along with others in the Department.
• Motivates franchise owners through development communication, statistics, and support.
• Assist in the day-to-day operations of the franchise department; takes on leadership role as needed.
• Supports, coordinates, and conducts appropriate training programs for new and existing franchises.
• Conduct and/or document franchise site visits as necessary for the purpose of evaluating the franchise business for the purposes of ensuring franchise agreement compliance, identifying areas of needed improvement, make recommendations, establish a follow-up procedure, and measure results.
• Resolves escalated conflicts/concerns between franchises and corporate office.
• Composes routine correspondence; responds to concerns and requests for information in relation to the franchise system.
• Initiates, and maintains a variety of files and records of information for franchise related files.
• Document and track new franchise sales performance.
• Cultivate, maintain effective relationship with Franchisees, Corporate staff, and Divisional staff.
• Communicate recommended marketing and advertising practices to the Franchisees, work closely with marketing department; summarize and evaluate results of Franchisees marketing activities.
• Accountable for identifying and communicating Franchise performance and needs to achieve success.
• Coordinate, schedule, and assist in the implementation of training programs for Franchisees with appropriate personnel as necessary.
• Coordinates meetings, seminars, and convention preparations.
• Effectively handle general inquiries from Franchisees; implement strong communication level with prospective and existing franchisees using memos, newsletters, fax, and electronic media.

General:

• Assist in the successful delivery of conventions, training seminars and company meetings as directed. This may include but is not limited to developing and presenting topics before the attendees, and leading training sessions and workshops.
• Proficient in the use and training of the COIT Order Entry System, (COES)
• Keeps current with new products, company programs and services.
• Professionally represent COIT to the public, customers, and key vendors on an as-needed basis. This includes wearing appropriate business attire.
• Participate/Assist in the sales process as needed.
• Maintain a strong communication process with prospective and existing franchisees.
• Establishes, maintains, and supports COIT Franchise policies and procedures.
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Financial Responsibilities:

• Prepares reports, records and documentation as required or assigned and keeps management informed of current project status.
• Ensures reports are received and tracked monthly.
• Estimates, monitors, and controls costs related to areas of responsibility.
• Monitors and assists with collection, when necessary, of outstanding balances owed on Accounts Receivable and note payments by franchisees.
• Fiscally responsible with company resources, purchasing, and expenses related to the position and or personal travel.

OTHER DUTIES:

• All other duties as assigned.

REQUIREMENTS:

• General knowledge of the Franchise Disclosure Document, (FDD)
• Proven Franchise support or industry related experience
• Understanding of franchise regulations
• High level proficiency with Microsoft Office Suite and ability to create letters, documents and advanced spreadsheets.
• Ability to work independently.
• Outstanding written and verbal communication skills
• Requires the ability to travel as needed (10-20%) to franchises and divisions within the United States and Canada.
• Ability to obtain documents necessary to travel within the United States and Canada
• Proven ability to successfully resolve conflicts.
• Understanding of brand management.
• College degree OR related work experience
• Acceptable driving record
• Meets corporate standards for attendance and timeliness.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is somewhat physical. There is extensive walking, standing, stooping, and bending. Traveling to each location requires the safe operation of a vehicle. Ability to work with computer keyboard, monitor and mouse for extended periods of time. Ability to lift and carry up to 40 pounds.

Note: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.

TITLE: Franchise Support Coordinator

DEPARTMENT: Franchise Support

REPORTS TO: Vice President of Franchising

STATUS: Exempt

REVISION DATE: 8/20/2024

POSITION SUMMARY:

Under general supervision of the VP of Franchising, performs a variety of tasks related to the sales development cycle, onboarding, training, and support of franchisees and the Franchise Department. Serving as a liaison between franchisees and COIT, works to ensure franchise relations are maintained, franchise operations are consistent with company standards and compliant with the requirements of the franchise agreement. Qualified candidates should have prior franchise administration/support experience and/or industry related operational experience. Individuals in this role must have initiative, be a self-starter, possess a positive attitude, enthusiasm, and be capable of solving complex customer service-related issues. The Franchise Support Coordinator assists the VP of Franchising with administrative, planning, and event-related tasks as well. Additionally, the Franchise Support Manager is responsible for building a strong relationship with franchisees and our corporate team. Advanced knowledge of Microsoft Office products is required.

ESSENTIAL FUNCTIONS:

Franchise Support:

• Assist in efforts to grow top-line sales through focusing on same store sales increases, improving the sales of each COIT service area, training, coaching, and "buy in" to all products and services available.
• Using a variety of resources (on-site visits, reports, etc.) develops goals for individual franchises for improvement and growth along with others in the Department.
• Motivates franchise owners through development communication, statistics, and support.
• Assist in the day-to-day operations of the franchise department; takes on leadership role as needed.
• Supports, coordinates, and conducts appropriate training programs for new and existing franchises.
• Conduct and/or document franchise site visits as necessary for the purpose of evaluating the franchise business for the purposes of ensuring franchise agreement compliance, identifying areas of needed improvement, make recommendations, establish a follow-up procedure, and measure results.
• Resolves escalated conflicts/concerns between franchises and corporate office.
• Composes routine correspondence; responds to concerns and requests for information in relation to the franchise system.
• Initiates, and maintains a variety of files and records of information for franchise related files.
• Document and track new franchise sales performance.
• Cultivate, maintain effective relationship with Franchisees, Corporate staff, and Divisional staff.
• Communicate recommended marketing and advertising practices to the Franchisees, work closely with marketing department; summarize and evaluate results of Franchisees marketing activities.
• Accountable for identifying and communicating Franchise performance and needs to achieve success.
• Coordinate, schedule, and assist in the implementation of training programs for Franchisees with appropriate personnel as necessary.
• Coordinates meetings, seminars, and convention preparations.
• Effectively handle general inquiries from Franchisees; implement strong communication level with prospective and existing franchisees using memos, newsletters, fax, and electronic media.

General:

• Assist in the successful delivery of conventions, training seminars and company meetings as directed. This may include but is not limited to developing and presenting topics before the attendees, and leading training sessions and workshops.
• Proficient in the use and training of the COIT Order Entry System, (COES)
• Keeps current with new products, company programs and services.
• Professionally represent COIT to the public, customers, and key vendors on an as-needed basis. This includes wearing appropriate business attire.
• Participate/Assist in the sales process as needed.
• Maintain a strong communication process with prospective and existing franchisees.
• Establishes, maintains, and supports COIT Franchise policies and procedures.
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Financial Responsibilities:

• Prepares reports, records and documentation as required or assigned and keeps management informed of current project status.
• Ensures reports are received and tracked monthly.
• Estimates, monitors, and controls costs related to areas of responsibility.
• Monitors and assists with collection, when necessary, of outstanding balances owed on Accounts Receivable and note payments by franchisees.
• Fiscally responsible with company resources, purchasing, and expenses related to the position and or personal travel.

OTHER DUTIES:

• All other duties as assigned.

REQUIREMENTS:

• General knowledge of the Franchise Disclosure Document, (FDD)
• Proven Franchise support or industry related experience
• Understanding of franchise regulations
• High level proficiency with Microsoft Office Suite and ability to create letters, documents and advanced spreadsheets.
• Ability to work independently.
• Outstanding written and verbal communication skills
• Requires the ability to travel as needed (10-20%) to franchises and divisions within the United States and Canada.
• Ability to obtain documents necessary to travel within the United States and Canada
• Proven ability to successfully resolve conflicts.
• Understanding of brand management.
• College degree OR related work experience
• Acceptable driving record
• Meets corporate standards for attendance and timeliness.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is somewhat physical. There is extensive walking, standing, stooping, and bending. Traveling to each location requires the safe operation of a vehicle. Ability to work with computer keyboard, monitor and mouse for extended periods of time. Ability to lift and carry up to 40 pounds.

Note: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.

HOURS: This postion