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Field Operations Agent

3 months ago

Alpharetta, United States Loadup Technologies Full time
Job DescriptionJob Description

COMPANY

LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more We are growing fast and are looking for talented, committed, driven individuals to join our team We have been ranked in the Inc. 5000 as one of the fastest-growing private companies in America by Inc. Magazine five years in a row and we are a certified Great Place to Work®.


OUR VALUES

While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to foster advancement and guide the decisions we make. To bring out the best in our people, we look for individuals who exhibit these core values every day.

Purpose Driven - We're here to make a positive impact on the lives of our neighbors, colleagues, customers, vendors, & the communities we serve

Innovation - We buck the status quo and change the game

Integrity - We are honest and transparent and do what we say

Collaboration - We cultivate an open environment

Customer Centric - We are here to serve our clients

Entrepreneurial Spirit - We're scrappy and constantly find new ways to succeed



SUMMARY

As a LoadUp Field Operations Agent, you will serve as the first point of contact for our active Loader teams and will play a crucial role in ensuring smooth and efficient coordination between our customers and Loaders. You will coordinate the day-to-day order schedule to ensure timely and reliable service, serve as the point of contact for Loaders when issues arise, outbound calls to external vendors, and communicate with internal teams to resolve issues. When an issue with a Loader occurs, you may be tasked with communication to the customer and further coordination with a secondary Loader team. Our environment is fast-paced, challenging, and highly rewarding.

WHAT MAKES THIS ROLE AWESOME

  • Hybrid Position - A great balance of working from the comfort of your home office and collaborating with team members at our headquarters in the Avalon, Alpharetta
  • Growth Opportunities- We promote from within whenever possible and utilize resources to ensure career growth for all employees
  • Work-Life Balance- We respect and understand boundaries 

At LoadUp our goal is to build a winning culture and foster an environment that celebrates the success of all team members. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.


QUALIFICATIONS
  • 1-2 years of customer service or sales experience preferably with independent contractors preferred
  • 1-2 years experience in logistics dispatching preferred
  • Bilingual preferred
  • High school diploma or equivalent
  • Strong organizational, communication, and time-management skills
  • Ability to work effectively in a fast-paced dynamic environment
  • Attention to detail and ability to multitask
  • Personable; positive attitude; fun to be around; collaborative spirit
  • Proficiency in using computer systems and software applications
  • Results driven 


SALARY AND BONUS POTENTIAL

  • $18.00 - $20.00 per hour
  • Monthly $500 Performance Bonus at 100% of target

BENEFITS AND PERKS

  • Hybrid Work Program
  • Employee Stipend Program
  • Medical, Dental, Vision, and Life Insurance Benefits
  • Flexible Spending Account (FSA) or Health Savings Account (HSA)
  • 401(k) with a 5% Company Match 
  • Employee Referral Program
  • Paid Time Off Policy 
  • Fun Company Outings
  • Opportunities for Growth Within the Company

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