Customer Service Office Assistant

6 days ago


Hanover, United States Ox Paper Tube Core Full time
Job DescriptionJob Description

Reports To: Customer Service Team Lead

Work Schedule: Monday through Friday, 8:00am to 5:00pm

General Purpose of Position: Responsible for all necessary functions to provide support to Customer Service Office.


Duties and Responsibilities:

•Answering incoming calls and direct calls in a polite and efficient manner.

•Monitor and answer front door. Greeting and assisting all guests and visitors.

•Receive corporate office deliveries; sort and distribute incoming mail to appropriate locations.

•Keep inventory of office supplies and reorder as needed.

•Check trade references for customers wanting to establish an Ox account with terms.

•Respond to incoming credit reference requests.

•Create and send invoices for multiple Ox locations.

•Submit invoices through customer portals as indicated. Monitor sites for end of month reconciliation.

•Take customer issues, concerns, and complaints and direct to appropriate parties.

•Process credits received from the Quality Manager.

•Assist customer service with tasks as needed.

•Perform other duties as assigned by customer service management team.


Competencies should include:

Microsoft Office Suite Communication Proficiency

Computer Proficiency Telephone Skills

Organizational Skills Detail Oriented

Multi-tasking Accuracy

Problem Solving Customer Service


Skills and Abilities Required: This position requires a high school education or GED equivalent, or 2-4 years related office experience, or equivalent combination of education and experience.

All Ox employees are expected to conduct business in accordance with the highest ethical, moral, and legal standards in the best interests of Ox, its employees, and owners. Each employee has a primary duty to act at all times to uphold these standards and to act with honesty, integrity and fairness and without actual or apparent conflict of interest.



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