Customer Services Representative

2 weeks ago


Hanover, United States IMS People Full time $18
Job DescriptionJob Description

 

Job description for your reference
Title: Customer Service/Coordinator I
Location: Hanover, PA. HYBRID (3 days a week onsite - T, W, Th). Candidates MUST be within 30-minute driving distance to site
Duration: 3 months contract with possible extension. The assignment can be extended up to 6-12 months total in length - based on performance and business

Position Notes:

  • Punctuality and strong work ethic is a MUST for this role
  • Call Center environment with volume ranging from 40-50 calls a day
  • 80% customer call taking environment - while on the calls, the candidate will be entering in details for existing as well as new orders into SAP... all the work will be done in SAP...prior SAP is a big plus but not a requirement. Remaining 20% of their time will be spent with off the phones work which includes modifying orders, entering special orders, and working in Excel
  • Independent research is a bonus because many a times there will be "missing" orders that need to be looked into by the candidate
  • Resumes should highlight CS and call center environment with solid commitment on jobs - Customer Service experience preferred - Min of 2 years - B2B
  • WILL BE CONDUCTING IN PERSON 30 MIN INTERVIEWS FOR THIS ROLE
  • Soft skills needed:
    • Strong attention to detail
    • Good communication and client interface skills
    • Prioritize work received and complete in a timely manner utilizing sound judgment in making and implementing corrective action.
  • Working knowledge of Microsoft Office


A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant. The job is ubiquitous in business -- every company has customers to care for -- and may go by other titles, such as information assistant or retail assistant. Customer service assistants may work with customers by phone, online or in person.



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